Customer Order Specialist
Philips
Panama
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: bachelorsSkills: ["Customer-focused","Critical thinking","Innovative problem-solving","Organizational skills","Teamwork"]Support customer orders end-to-end by following Order Intake policies, ensuring purchase orders are complete and accurate, and entering them correctly in the processing system. Monitor and communicate order status from entry to confirmed delivery, liaise across functions to resolve issues from intake to invoice creation, and escalate problems promptly to protect customer satisfaction. Contribute to continuous process improvements within Philips Lean culture.

