Contributor Experience Manager, Community

Scale AI
San Francisco, New York
Workplace: OnsiteFull timeUSD 134,400 - 168,000 annuallyFunction: Communications, PR & CommunityEducation: bachelorsSkills: ["Communication","Writing","Cross-team collaboration","Ownership","Data-driven mindset"]

Lead community programs for Scale’s Generative AI contributors, connecting hundreds of thousands of experts across internal and external channels. Own contributor communications, execute virtual events and campaigns, and build systems to route questions, feedback, and disputes. Use metrics and user insights to improve participation, satisfaction, and sentiment, while aligning messaging with operations, support, communications, marketing, and legal.

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FursaFursa
Scale AI
Scale AI
1 day ago

Contributor Experience Manager, Community

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Lead community programs for Scale’s Generative AI contributors, connecting hundreds of thousands of experts across internal and external channels. Own contributor communications, execute virtual events and campaigns, and build systems to route questions, feedback, and disputes. Use metrics and user insights to improve participation, satisfaction, and sentiment, while aligning messaging with operations, support, communications, marketing, and legal.
Location: San Francisco, New York
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Manager level

Key Responsibilities

  • •Create strategies to increase participation and satisfaction, including external platforms like Reddit and the internal Outlier Community.
  • •Develop systems to efficiently channel questions, feedback, and disputes across platforms and social channels.
  • •Set direction for multi-team areas and drive clarity and alignment across stakeholders.
  • •Organize virtual events, monitor community sentiment, and proactively mitigate risk and address concerns.
  • •Draft contributor communications and maintain consistent messaging across the contributor journey while partnering with operations, support, communications, marketing, and legal.

Pay and Benefits

Salary: USD 134,400 - 168,000 annually
Perks:Health InsuranceDentalVisionRetirement BenefitsLearning BudgetPaid LeaveCommuter Benefits

Key Requirements

  • •Bachelor's degree in business, marketing, communications, finance, or a related field.
  • •Minimum five years of experience in communications, marketing operations, field operations, program management, or project management.
  • •Proven experience managing active, large-scale communities (thousands of members) on platforms like Slack, Discord or Discourse.
  • •Exceptional communication skills with flawless spelling/grammar and writing that is clear, concise, and tone-appropriate.
  • •Experience managing at least one direct report and holding them accountable to outcomes.
Experience:Community managementCommunicationsMarketing operationsProgram managementProject management
Education:Bachelor's in business, marketing, communications, finance (or related field)
Skills:CommunicationWritingCross-team collaborationOwnershipData-driven mindset
Languages:English
Tech Stack:SlackDiscordDiscourseRedditSQLClaude Code

Company Brief

Scale AI
Provides data labeling, annotation, and infrastructure services to accelerate machine learning and AI development. Supplies high-quality training data, tooling, and APIs for customers in autonomous vehicles, mapping, robotics, and enterprise AI applications.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2016
WebsiteLinkedIn