Appian Programme Assurace Officer- Mumbai

Turner & Townsend
Mumbai
Workplace: OnsiteFull timeFunction: Communications, PR & CommunitySkills: ["Communication","Training","Stakeholder management","Facilitation","Documentation"]

Provide frontline support and training for the RES Appian system within PAO, driving adoption and best practices across International and Americas regions. Act as a liaison between PAO, RES, GSO and Appian leadership; translate technical updates for non-technical users; maintain feedback logs; and deliver monthly adoption reports while supporting Appian Phases 1A-2B for corporate office functions.

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Turner & Townsend
Turner & Townsend
3 months ago

Appian Programme Assurace Officer- Mumbai

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Last checked: 5 hours agoStatus: Live

Job Summary

Provide frontline support and training for the RES Appian system within PAO, driving adoption and best practices across International and Americas regions. Act as a liaison between PAO, RES, GSO and Appian leadership; translate technical updates for non-technical users; maintain feedback logs; and deliver monthly adoption reports while supporting Appian Phases 1A-2B for corporate office functions.
Location: Mumbai
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Act as frontline support for Appian users by hosting weekly sessions and responding to queries via MS Teams channels and shared mailboxes
  • •Deliver up to two ad-hoc training sessions per month based on user feedback and hot topics
  • •Set up and manage MS Teams Q&A channels/mailboxes for International and Americas users
  • •Create a one-page overview describing the Change Champion role and its interface with RES Appian support teams
  • •Provide monthly reports on adoption, feedback, improvements, and trainings delivered across regions

Key Requirements

  • •1-2 sentences per item: Frontline support and training for enterprise software (Appian or similar) in a complex, global environment
  • •Strong communication and collaboration skills; ability to translate technical updates into user-friendly guidance
  • •Experience coordinating user support channels (MS Teams, shared mailboxes) and delivering trainings
  • •Ability to maintain logs and generate structured monthly reports on adoption, feedback, and improvements
  • •Stakeholder liaison experience with cross-regional teams (PAO, RES, GSO, Appian leadership)
Experience:ConstructionReal estate
Skills:CommunicationTrainingStakeholder managementFacilitationDocumentation
Languages:English
Tech Stack:AppianMS Teams

Company Brief

Turner & Townsend
Global professional services firm providing program, project and cost management, advisory and consulting services across property, infrastructure and natural resources sectors to public and private clients worldwide.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Leeds, United Kingdom
Founded: 1946
WebsiteLinkedIn