Turner & Townsend

2 months ago

Appian Programme Assurace Officer- Mumbai

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Provide frontline support and training for the RES Appian system within PAO, driving adoption and best practices across International and Americas regions. Act as a liaison between PAO, RES, GSO and Appian leadership; translate technical updates for non-technical users; maintain feedback logs; and deliver monthly adoption reports while supporting Appian Phases 1A-2B for corporate office functions.

Location: Mumbai

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Mid level

Key Responsibilities

•Act as frontline support for Appian users by hosting weekly sessions and responding to queries via MS Teams channels and shared mailboxes
•Deliver up to two ad-hoc training sessions per month based on user feedback and hot topics
•Set up and manage MS Teams Q&A channels/mailboxes for International and Americas users
•Create a one-page overview describing the Change Champion role and its interface with RES Appian support teams
•Provide monthly reports on adoption, feedback, improvements, and trainings delivered across regions

Key Requirements

•1-2 sentences per item: Frontline support and training for enterprise software (Appian or similar) in a complex, global environment
•Strong communication and collaboration skills; ability to translate technical updates into user-friendly guidance
•Experience coordinating user support channels (MS Teams, shared mailboxes) and delivering trainings
•Ability to maintain logs and generate structured monthly reports on adoption, feedback, and improvements
•Stakeholder liaison experience with cross-regional teams (PAO, RES, GSO, Appian leadership)

Experience:ConstructionReal estate

Skills:CommunicationTrainingStakeholder managementFacilitationDocumentation

Languages:English

Tech Stack:AppianMS Teams

Company Brief

Turner & Townsend

Global professional services firm providing program, project and cost management, advisory and consulting services across property, infrastructure and natural resources sectors to public and private clients worldwide.

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Leeds, United Kingdom

Founded: 1946

Website LinkedIn

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Turner & Townsend

2 months ago

Appian Programme Assurace Officer- Mumbai

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Mumbai

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Mid level

Key Responsibilities

•Act as frontline support for Appian users by hosting weekly sessions and responding to queries via MS Teams channels and shared mailboxes
•Deliver up to two ad-hoc training sessions per month based on user feedback and hot topics
•Set up and manage MS Teams Q&A channels/mailboxes for International and Americas users
•Create a one-page overview describing the Change Champion role and its interface with RES Appian support teams
•Provide monthly reports on adoption, feedback, improvements, and trainings delivered across regions

Key Requirements

•1-2 sentences per item: Frontline support and training for enterprise software (Appian or similar) in a complex, global environment
•Strong communication and collaboration skills; ability to translate technical updates into user-friendly guidance
•Experience coordinating user support channels (MS Teams, shared mailboxes) and delivering trainings
•Ability to maintain logs and generate structured monthly reports on adoption, feedback, and improvements
•Stakeholder liaison experience with cross-regional teams (PAO, RES, GSO, Appian leadership)

Experience:ConstructionReal estate

Skills:CommunicationTrainingStakeholder managementFacilitationDocumentation

Languages:English

Tech Stack:AppianMS Teams

Company Brief

Turner & Townsend

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Leeds, United Kingdom

Founded: 1946

Website LinkedIn