Site Manager, Auckland Contact Centre

Lead one of Qantas’ most critical contact centre sites in Auckland with end-to-end accountability for safety, customer outcomes, operational performance, and commercial success. Set strategic direction as the most senior leader on site, driving continuous improvement, inclusive culture, and high-performing teams. Partner with regulators, airport authorities, unions, and group leaders while managing workforce optimisation, P&L outcomes, and operational change through disruptions and emergencies.