P2P Partner Operations Director

OKX
Hong Kong, Singapore
Full timeFunction: Business OperationsSkills: ["Data-driven decision making","Relationship management","Leadership","Frontline ownership","Analysis"]

Own OKX’s P2P liquidity-provider programme, partnering directly with key providers across markets to support operational needs, maintain marketplace depth and reliability, and improve partner satisfaction and retention. Manage partner tiering frameworks and account operations while leading growth strategy and retention funnels using data-driven analysis. Partner with the user risk team to improve user quality and reduce disputes.

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FursaFursa
OKX
OKX
3 days ago

P2P Partner Operations Director

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Own OKX’s P2P liquidity-provider programme, partnering directly with key providers across markets to support operational needs, maintain marketplace depth and reliability, and improve partner satisfaction and retention. Manage partner tiering frameworks and account operations while leading growth strategy and retention funnels using data-driven analysis. Partner with the user risk team to improve user quality and reduce disputes.
Location: Hong Kong, Singapore
Employment Type: Full time
Job Function: Business Operations
Seniority: Director level

Key Responsibilities

  • •Own the P2P liquidity-provider programme by monitoring marketplace depth/coverage and improving satisfaction and retention.
  • •Manage the liquidity-provider programme including tiering frameworks, account management, and retention.
  • •Lead growth strategy and retention funnel using data, building/reading funnels and producing recurring analysis.
  • •Improve user quality and marketplace health by partnering with the user risk team on high-risk profiling and dispute reduction.
  • •Drive operational support and partner experience through frontline, high-ownership collaboration across markets.

Key Requirements

  • •7+ years in growth, account management, or relationship management for high-value users/clients, including team leadership.
  • •Track record managing partner programmes at scale across multiple markets.
  • •Experience managing high-volume partner/client relationships and improving partner engagement and service quality.
  • •Strong data and funnel fluency: own metrics, run analysis, and steer decisions from data.
  • •Proficiency in English; at least one role requires working proficiency in Mandarin for coverage across Greater China markets.
Experience:FintechPaymentsRemittanceMarketplace
Skills:Data-driven decision makingRelationship managementLeadershipFrontline ownershipAnalysis
Languages:EnglishMandarin

Company Brief

OKX
Global cryptocurrency exchange and Web3 technology provider offering spot and derivatives trading, custody, wallet services, and blockchain infrastructure to retail and institutional users worldwide.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Victoria, Seychelles
Founded: 2017
WebsiteLinkedIn