Strategic Security Advisor

Trend Micro
Dubai
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 7+ yearsSkills: ["Executive presence","Communication","Collaboration","Ownership","Problem-solving"]

The Customer Success Manager owns security outcomes, renewal health, and expansion for enterprise customers, coordinating across Sales, Security, Professional Services, and Partners to turn credits into measurable security outcomes and business value while driving adoption, risk management, and executive-aligned reviews.

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FursaFursa
Trend Micro
Trend Micro
7 months ago

Strategic Security Advisor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

The Customer Success Manager owns security outcomes, renewal health, and expansion for enterprise customers, coordinating across Sales, Security, Professional Services, and Partners to turn credits into measurable security outcomes and business value while driving adoption, risk management, and executive-aligned reviews.
Location: Dubai
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own the Security Account Success Plan (ASP) and Burn Curve, co-create 90-day and 12-month success plans with executive sponsors and monitor credit burn and outcomes
  • •Drive activation, adoption, and expansion by performing security gap analysis and orchestrating workload rollouts with internal and partner teams
  • •Run executive cadence and value reviews, linking telemetry and risk scoring to business impact and preparing executive briefs and decks
  • •Manage renewal health and risk mitigation, building Get-well Plans for at-risk accounts and contributing to telemetry-driven risk intelligence
  • •Act as the single post-sales point of coordination, providing evidence-based insights to Product, Engineering, and Leadership on adoption challenges and product gaps

Key Requirements

  • •Typically 7+ years in Customer Success, consulting, technical account management, or program leadership at an enterprise technology vendor or consultancy
  • •Strong understanding of B2B SaaS and platform business models, preferably in cybersecurity, cloud, or infrastructure
  • •Ability to translate telemetry and usage data (credits, burn vs. plan, risk and health scores) into clear, actionable insights
  • •Hands-on experience with CS and GTM tooling (e.g., Gainsight, Planhat, Salesforce/Dynamics, analytics or BI dashboards)
  • •Strong written communication skills (executive briefs, QBR decks, 6-pagers, decision memos)
Experience:7+ yearsCybersecurityCloudInfrastructureSaaS
Skills:Executive presenceCommunicationCollaborationOwnershipProblem-solving
Certifications:CISSPCISMCRISC
Languages:English
Tech Stack:GainsightPlanhatSalesforceDynamicsMITRENISTXDRSIEM

Company Brief

Trend Micro
Global cybersecurity company providing endpoint, cloud, network, and hybrid security solutions to protect businesses and consumers from cyber threats, leveraging threat intelligence, machine learning, and automated protection across environments.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tokyo, Japan
Founded: 1988
WebsiteLinkedIn