Sales Account Manager

Keyloop
Canada
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 4+ yearsSkills: ["Relationship-building","Communication","Consultative approach","Strategic thinking","Results-driven mindset"]

Own and grow relationships with a defined portfolio of top Canadian automotive retail accounts. Lead retention and expansion by partnering with sales and coordinating a cross-functional pod spanning sales, professional services, and customer success. Serve as strategic customer advocate, build account plans, monitor account health using data, and drive upsell/cross-sell while ensuring satisfaction and long-term partnerships.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Keyloop
Keyloop
4 days ago

Sales Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Own and grow relationships with a defined portfolio of top Canadian automotive retail accounts. Lead retention and expansion by partnering with sales and coordinating a cross-functional pod spanning sales, professional services, and customer success. Serve as strategic customer advocate, build account plans, monitor account health using data, and drive upsell/cross-sell while ensuring satisfaction and long-term partnerships.
Location: Canada
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary point of contact for a defined portfolio of clients, building trusted relationships with senior stakeholders.
  • •Drive retention and growth by leading initiatives to expand revenue opportunities through upsell and cross-sell strategies with the sales executive.
  • •Coordinate cross-functional “pod” teams (sales, professional services, customer success) to deliver cohesive account strategies and aligned execution.
  • •Develop and maintain strategic account plans, identifying client goals, risks, opportunities, and business outcomes.
  • •Represent customer needs internally and monitor account health/performance using data to proactively address challenges and improve adoption and satisfaction.
Travel: Low travel

Key Requirements

  • •At least 4 years of hands-on experience managing client accounts focused on customer success and business growth.
  • •Proven account management experience, preferably in the SaaS/software sector.
  • •Strong understanding of SaaS business models and customer lifecycle management.
  • •Knowledge of customer success best practices and account retention strategies.
  • •Ability to lead cross-functional teams and manage multiple stakeholder relationships.
Experience:4+ yearsSaaSCustomer successAutomotive retail
Skills:Relationship-buildingCommunicationConsultative approachStrategic thinkingResults-driven mindset
Tech Stack:AI toolsSaaS

Company Brief

Keyloop
Provides dealer management systems and software solutions for automotive retailers and manufacturers, covering sales, service, parts, and connected retail tools to streamline dealership operations and digital customer experiences.
Industry: Automotive
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Belfast, United Kingdom
Founded: 2018
WebsiteLinkedIn