Contact Center Customer Experience Specialist - Corporate Payment Services

U.S. Bancorp
Cincinnati, Milwaukee, St. Louis, Atlanta, Charlotte, Phoenix, Minnesota, Ohio, Wisconsin, Missouri, Georgia, North Carolina, Arizona
Workplace: RemoteFull timeUSD 20 - 20 hourlyFunction: Customer Support (Service Desk)Skills: ["Customer service","Attention to detail","Time management","Problem-solving","Communication"]

Provide high-quality customer service to high-value Corporate and Government clients and internal CPS teams, using a green screen system. Complete verification based on customer account authority levels and follow complex liability structures and regulatory servicing requirements. Navigate SharePoint and assist with online tasks like password resets and accessibility requests while resolving and escalating issues. This remote, home-based role supports assigned shifts between 7:00AM and 1:30PM CT, including every-other-weekend coverage.

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FursaFursa
U.S. Bancorp
U.S. Bancorp
3 days ago

Contact Center Customer Experience Specialist - Corporate Payment Services

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 day agoStatus: Live

Job Summary

Provide high-quality customer service to high-value Corporate and Government clients and internal CPS teams, using a green screen system. Complete verification based on customer account authority levels and follow complex liability structures and regulatory servicing requirements. Navigate SharePoint and assist with online tasks like password resets and accessibility requests while resolving and escalating issues. This remote, home-based role supports assigned shifts between 7:00AM and 1:30PM CT, including every-other-weekend coverage.
Location: Cincinnati, Milwaukee, St. Louis, Atlanta, Charlotte, Phoenix, Minnesota, Ohio, Wisconsin, Missouri, Georgia, North Carolina, Arizona
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide high-quality customer service to Corporate and Government clients and internal CPS groups.
  • •Verify customer/account authority levels and follow complex liability structures for commercial accounts.
  • •Process requests while navigating SharePoint and using required servicing procedures across business lines.
  • •Assist with online navigation, password resets, and accessibility-related needs.
  • •Handle difficult customer calls by identifying, resolving, and escalating problems as needed.

Pay and Benefits

Salary: USD 20 hourly
Perks:Health InsuranceDentalVisionLife Insurance401kPaid LeavePaid HolidayParental Leave

Key Requirements

  • •High school diploma or equivalent.
  • •Typically, at least 18 months of customer service or related experience.
  • •Have good knowledge of banking product/service concepts, practices, policies, and procedures.
  • •Be proficient in computer navigation using Microsoft Office applications.
  • •Adhere to Corporate and Government regulatory requirements while managing multiple systems concurrently.
Skills:Customer serviceAttention to detailTime managementProblem-solvingCommunication
Tech Stack:SharePointMicrosoft Office

Company Brief

U.S. Bancorp
U.S. Bancorp is the parent company of U.S. Bank, providing consumer, business, and institutional banking services including lending, payments, treasury management, wealth management, and merchant solutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Minneapolis, United States
Founded: 1863
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor