Assistant Manager, Client Services, GTS

HSBC
Vietnam
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 5+ yearsEducation: bachelorsSkills: ["Interpersonal skills","Communication","Negotiation","Problem-solving","Multitasking"]

Manage trade transactions and deliver market-leading client service for Global Trade Solutions (GTS) clients in Vietnam. Define and execute the Vietnam GTS Client Services operating model, drive revenue retention and self-serve usage, and act as the single point for client trade issues. Partner across Transaction Services, Sales/Relationship teams, and internal stakeholders to improve service performance, collaborate on initiatives, and maintain high-quality, needs-based solutions.

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FursaFursa
HSBC
HSBC
23 hours ago

Assistant Manager, Client Services, GTS

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Last checked: 56 minutes agoStatus: Live

Job Summary

Manage trade transactions and deliver market-leading client service for Global Trade Solutions (GTS) clients in Vietnam. Define and execute the Vietnam GTS Client Services operating model, drive revenue retention and self-serve usage, and act as the single point for client trade issues. Partner across Transaction Services, Sales/Relationship teams, and internal stakeholders to improve service performance, collaborate on initiatives, and maintain high-quality, needs-based solutions.
Location: Vietnam
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Define and execute the Vietnam GTS Client Services operating model aligned to the global target.
  • •Drive revenue growth through revenue retention, proactive portfolio transaction management, and reducing sales time on transaction queries.
  • •Act as the single point for trade issues from portfolio clients and ensure client satisfaction.
  • •Enhance collaboration with Transaction Services, Sales/Business Development, Relationship Managers, and external units on service performance and initiatives.
  • •Work with CS and Transaction Services team leaders to deliver long-term, high-quality, needs-based solutions and set service/client experience standards.

Key Requirements

  • •Solid knowledge of Core Trade, Guarantees, Supply Chain and/or Receivables Finance.
  • •Ability to provide advice, consultancy, and guidance to clients on trade products and services.
  • •Minimum 5 years of experience in trade/client services.
  • •University degree supporting Financial Services, Trade Banking, Process service, or equivalent related experience.
  • •Excellent interpersonal skills with strong verbal and written communication in English and the local language.
Experience:5+ years
Education:Bachelor's
Skills:Interpersonal skillsCommunicationNegotiationProblem-solvingMultitasking
Languages:English
Tech Stack:EChannels

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn