HR Service Centre Coordinator (Mediclinic Southern Africa Cor, Stellenbosch, ZA, Du Toit St)

Mediclinic
South Africa
Workplace: HybridContractFunction: People, HR & TalentExperience: 2-3 yearsEducation: high_schoolSkills: ["Coordination","Customer service","Attention to detail","Data accuracy","SLA management"]

Coordinate and triage incoming HR service requests to the appropriate AskHR agents or subject-matter experts. Handle client verification requests via email and WhatsApp, provide Tier 1 support on HR tickets, and ensure data accuracy. You’ll also manage SLA performance and streamline HR service delivery through AskHR, working with HR policies, payroll/benefits principles, and HR legislation guidance.

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FursaFursa
Mediclinic
Mediclinic
12 hours ago

HR Service Centre Coordinator (Mediclinic Southern Africa Cor, Stellenbosch, ZA, Du Toit St)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Coordinate and triage incoming HR service requests to the appropriate AskHR agents or subject-matter experts. Handle client verification requests via email and WhatsApp, provide Tier 1 support on HR tickets, and ensure data accuracy. You’ll also manage SLA performance and streamline HR service delivery through AskHR, working with HR policies, payroll/benefits principles, and HR legislation guidance.
Location: South Africa
Workplace: Hybrid
Employment Type: Contract
Job Function: People, HR & Talent
Seniority: Mid level

Key Responsibilities

  • •Coordinate and escalate incoming service requests in AskHR to the responsible agent or subject matter expert.
  • •Perform client verifications for email and WhatsApp service requests.
  • •Provide Tier 1 support on HR tickets.
  • •Ensure data correctness and accuracy in service handling.
  • •Manage SLA delivery and streamline service delivery through AskHR.

Key Requirements

  • •Grade 12 as essential education.
  • •2–3 years of relevant coordination or administrative experience, preferably in scheduling, appointment coordination, customer service, or call centre environments.
  • •2 years’ experience in a human resources-related environment.
  • •Experience coordinating in a call centre, or 2 years’ proven experience working with a CRM or ticketing system.
  • •Knowledge of remuneration, payroll and benefits policies/processes, and proficiency in Microsoft Office (Outlook, Word, Excel).
Experience:2-3 yearsHuman resourcesCall centerCustomer service
Education:High School
Skills:CoordinationCustomer serviceAttention to detailData accuracySLA management
Tech Stack:AskHRCRMTicketing systemMicrosoft OfficeOutlookWordExcelWhatsAppEmail

Company Brief

Mediclinic
Part of Mediclinic International, Mediclinic Middle East operates hospitals and clinics across the UAE, delivering specialist acute care, outpatient services and multi-disciplinary treatment across Dubai, Abu Dhabi, Al Ain and Al Dhafra.
Industry: Hospitals & Clinics
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1983
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor