SIEM Platform Support Engineer (L2)

Dimension Data
Anywhere
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 5-8 yearsEducation: bachelorsSkills: ["Communication","Problem-solving"]

Manage escalated technical issues and provide expert L2 support for a SIEM platform. Troubleshoot complex problems, integrate data feeds, and coordinate with engineering teams to resolve security-operations incidents. You’ll use strong communication and problem-solving skills to support security operations and ensure the platform runs reliably, while meeting requirements for an IT/CS bachelor’s degree and relevant security certifications.

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FursaFursa
Dimension Data
Dimension Data
2 months ago

SIEM Platform Support Engineer (L2)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 days agoStatus: Live

Job Summary

Manage escalated technical issues and provide expert L2 support for a SIEM platform. Troubleshoot complex problems, integrate data feeds, and coordinate with engineering teams to resolve security-operations incidents. You’ll use strong communication and problem-solving skills to support security operations and ensure the platform runs reliably, while meeting requirements for an IT/CS bachelor’s degree and relevant security certifications.
Location: Anywhere
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Provide L2 support for escalated technical issues related to the SIEM platform.
  • •Troubleshoot complex problems impacting the SIEM platform and security operations.
  • •Integrate data feeds to support SIEM platform ingestion and functionality.
  • •Collaborate with engineering teams to drive resolution and improve platform stability.
  • •Use expert communication to coordinate issue handling and support activities.

Key Requirements

  • •Bachelor’s degree in Information Technology or Computer Science.
  • •Relevant security certifications.
  • •5 to 8 years of experience in technical support, particularly in security operations.
  • •Ability to troubleshoot complex technical problems.
  • •Experience integrating data feeds and collaborating with engineering teams.
Experience:5-8 yearsSecurity operationsTechnical support
Education:Bachelor's in Information Technology or Computer Science
Skills:CommunicationProblem-solving
Certifications:Security certifications

Company Brief

Dimension Data
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn