IT Officer (Dubai, AE)

Kerzer International
Dubai
Workplace: OnsiteFull timeFunction: SalesExperience: 1-2 yearsEducation: bachelorsSkills: ["Troubleshooting","Problem-solving","Communication","Interpersonal skills","Customer service"]

Provide first-line technical support for hotel teams, including installing and maintaining end-user devices, printers, and peripherals. Support users with Microsoft 365, email, password resets, and account access, while troubleshooting hardware, software, printing, and connectivity issues. Maintain helpdesk tickets, IT asset records, and support deployments, upgrades, and routine maintenance. Ensure compliance with IT policies, cybersecurity standards, and support core systems such as OPERA Cloud PMS and Simphony POS.

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Kerzer International
Kerzer International
5 days ago

IT Officer (Dubai, AE)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Provide first-line technical support for hotel teams, including installing and maintaining end-user devices, printers, and peripherals. Support users with Microsoft 365, email, password resets, and account access, while troubleshooting hardware, software, printing, and connectivity issues. Maintain helpdesk tickets, IT asset records, and support deployments, upgrades, and routine maintenance. Ensure compliance with IT policies, cybersecurity standards, and support core systems such as OPERA Cloud PMS and Simphony POS.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Provide first-line technical support for colleagues and hotel departments.
  • •Install, configure, and maintain desktops, laptops, printers, mobile devices, and peripherals.
  • •Assist users with Microsoft 365 applications, email services, password resets, and account access.
  • •Support and troubleshoot hotel systems including OPERA Cloud PMS, Simphony POS, telephony, CCTV, IPTV, and guest Wi‑Fi.
  • •Maintain helpdesk tickets and IT asset records while supporting updates, antivirus management, and routine maintenance.

Key Requirements

  • •Diploma or degree in Information Technology, Computer Science, or a related field.
  • •1–2 years of experience in an IT support role, preferably in hospitality.
  • •Experience supporting Microsoft Windows and Microsoft 365 environments.
  • •Basic knowledge of Active Directory, user account administration, and endpoint management.
  • •Basic networking knowledge (TCP/IP, DNS, DHCP, Wi‑Fi, VPN) and troubleshooting end-user devices.
Experience:1-2 yearsHospitality
Education:Bachelor's in Information Technology, Computer Science, or related field
Skills:TroubleshootingProblem-solvingCommunicationInterpersonal skillsCustomer service
Certifications:CompTIAITIL Foundation
Tech Stack:Microsoft 365Microsoft WindowsActive DirectoryEndpoint managementTCP/IPDNSDHCPWi‑FiVPNOPERA Cloud PMSSimphony POSCCTVIPTVTelephonyGuest Wi‑FiMicrosoftCompTIAITIL Foundation

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn