Senior Auto Adjuster | Complex Non-Injury Claims

USAA
San Antonio
Workplace: HybridFull timeUSD 57,970 - 97,820 annuallyFunction: Insurance & ActuarialExperience: 3+ yearsEducation: high_schoolSkills: ["Empathy","Proactive communication","Ownership","Attention to detail","Decision-making"]

Manage complex auto claims from investigation through resolution, including multi-vehicle incidents, coverage and liability disputes, comparative negligence, and total loss decisions. Analyze policy language, evidence, damages, and applicable laws to make well-supported coverage, settlement, and liability determinations. Evaluate and negotiate first- and third-party physical damage claims within authority, using Guidewire ClaimCenter and digital tools to document decisions and drive timely outcomes.

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FursaFursa
USAA
USAA
2 days ago

Senior Auto Adjuster | Complex Non-Injury Claims

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Source: Company careers pageValidated by: Fursa AI
Last checked: 55 minutes agoStatus: Live

Job Summary

Manage complex auto claims from investigation through resolution, including multi-vehicle incidents, coverage and liability disputes, comparative negligence, and total loss decisions. Analyze policy language, evidence, damages, and applicable laws to make well-supported coverage, settlement, and liability determinations. Evaluate and negotiate first- and third-party physical damage claims within authority, using Guidewire ClaimCenter and digital tools to document decisions and drive timely outcomes.
Location: San Antonio
Workplace: Hybrid
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Mid level

Key Responsibilities

  • •Manage complex auto claims from initial investigation through resolution, including multi-vehicle accidents, coverage disputes, disputed liability, comparative negligence, physical damage, and total loss.
  • •Investigate and evaluate claims by analyzing policy language, statements, evidence, damages, and applicable laws to make timely coverage, liability, and settlement decisions.
  • •Evaluate and negotiate first- and third-party physical damage claims within established settlement authority.
  • •Use Guidewire ClaimCenter, investigation resources, and digital collaboration tools to document decisions and advance claims efficiently.
  • •Proactively manage an assigned claims inventory by prioritizing work, maintaining documentation, communicating with members/claimants, and supporting catastrophe-response operations as needed.
Travel: Low travel

Pay and Benefits

Salary: USD 57,970 - 97,820 annually
Perks:Health InsuranceDentalVision401kPensionLife InsuranceParental BenefitsAdoption AssistancePaid LeavePaid HolidaysVolunteer HoursWellness Stipend

Key Requirements

  • •High school diploma or GED.
  • •3 years of recent auto claims adjusting experience, including auto liability claims involving coverage investigations, disputed liability, and comparative negligence.
  • •Experience handling auto physical damage claims, including repair-related claim decisions and settlements.
  • •Independently manage an assigned auto claims inventory from investigation through resolution.
  • •Acquire and maintain required insurance adjuster licensing within 90 days and three attempts.
Experience:3+ yearsAuto insuranceInsuranceClaims adjustingPhysical damage claimsCatastrophe response
Education:High School
Skills:EmpathyProactive communicationOwnershipAttention to detailDecision-making
Licenses:Insurance adjuster licensingActive adjuster license
Tech Stack:Guidewire ClaimCenterDigital collaboration tools

Eligibility

Visa:H1BTNSTEM OPT
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

USAA
Provides insurance, banking, investment, and financial services to U.S. military members, veterans, and their families. Best known for auto, home, life insurance, and member-focused digital banking products.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: San Antonio, United States
Founded: 1922
WebsiteLinkedIn