Technical Lead-Cloud & Infra Engg (INDIA - NOIDA- BIRLASOFT OFFICE, IN)

Birlasoft
Noida
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 8+ yearsSkills: ["Communication"]

Own L2 ITSM change management for cloud and infrastructure operations, including incident management and P1 bridge coordination. Apply ITIL-aligned change processes and tools to plan change adoption, run impact analyses, assess readiness, and identify stakeholders. Create and deliver communications, sponsorship, coaching, training, and resistance plans, track risks and success metrics, and coach project teams and senior leaders on readiness and adoption.

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FursaFursa
Birlasoft
Birlasoft
2 days ago

Technical Lead-Cloud & Infra Engg (INDIA - NOIDA- BIRLASOFT OFFICE, IN)

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Last checked: 12 hours agoStatus: Live

Job Summary

Own L2 ITSM change management for cloud and infrastructure operations, including incident management and P1 bridge coordination. Apply ITIL-aligned change processes and tools to plan change adoption, run impact analyses, assess readiness, and identify stakeholders. Create and deliver communications, sponsorship, coaching, training, and resistance plans, track risks and success metrics, and coach project teams and senior leaders on readiness and adoption.
Location: Noida
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Sr. Manager level

Key Responsibilities

  • •Manage L2 ITSM activities, including incident management and P1 Bridge management.
  • •Apply change management processes and tools to plan change adoption for projects and initiatives.
  • •Conduct impact analyses, assess change readiness, identify stakeholders, and complete change management assessments.
  • •Create change management deliverables across communications plan, sponsor roadmap, coaching plan, training plan, and resistance management plan.
  • •Track and report issues, define and measure success metrics, and monitor change progress with stakeholder management and senior-leader engagement.

Key Requirements

  • •Total experience of 8+ years and relevant experience of 5+ years.
  • •ITIL certified.
  • •Experience with incident management and P1 Bridge management.
  • •Ability to apply a change management process and tools to support change adoption.
  • •Ability to conduct impact analyses, assess change readiness, and identify key stakeholders.
Experience:8+ years
Skills:Communication
Certifications:ITIL
Tech Stack:ITSMITIL

Company Brief

Birlasoft
Birlasoft is a global IT services and digital solutions provider delivering consulting, enterprise applications, cloud, and infrastructure services to enterprises across industries, helping accelerate digital transformation and business modernization.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Noida, India
WebsiteLinkedIn