Customer Service Executive (Bilingual - English & Chinese)

Avery Dennison
Vietnam
Workplace: OnsiteFull timeFunction: Industrial, Process & Manufacturing EngineeringExperience: 2-4 yearsEducation: bachelorsSkills: ["Logical problem-solving","Verbal communication","Written communication","Independent work","Productivity improvement mindset"]

Support day-to-day machine and production operations by diagnosing breakdowns and quality issues, addressing bottlenecks, and improving flow efficiency. Lead project planning and deployment efforts, including upgrades and re-engineering from prepress to production. Apply PDCA to reduce high-impact downtime, assess risks, and standardize documents and work processes. Track and analyze production indexes (UEE, Scrap, UPLH) with real-time, anomaly alerting to drive safety, productivity, and quality improvements.

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Avery Dennison
Avery Dennison
1 month ago

Customer Service Executive (Bilingual - English & Chinese)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Support day-to-day machine and production operations by diagnosing breakdowns and quality issues, addressing bottlenecks, and improving flow efficiency. Lead project planning and deployment efforts, including upgrades and re-engineering from prepress to production. Apply PDCA to reduce high-impact downtime, assess risks, and standardize documents and work processes. Track and analyze production indexes (UEE, Scrap, UPLH) with real-time, anomaly alerting to drive safety, productivity, and quality improvements.
Location: Vietnam
Workplace: Onsite
Employment Type: Full time
Job Function: Industrial, Process & Manufacturing Engineering
Seniority: Entry level

Key Responsibilities

  • •Handle machine breakdowns, quality issues, and daily operation problems.
  • •Receive, evaluate, and deploy required tasks and projects from product/FOD development, including upgrades, re-engineering, and relayout.
  • •Use PDCA to address repeatable issues and high-impact machine downtime, including risk assessment and prevention planning.
  • •Streamline and standardize documents, processes, layouts, and work operations; build training programs and evaluate worker levels.
  • •Control and analyze production indexes (UEE, Scrap, UPLH), ensure data accuracy, and use anomaly alerts to track good/bad trends in real time.

Key Requirements

  • •Have a college/university degree in a relevant major.
  • •2-4 years of previous experience.
  • •Familiar with maintenance KPIs such as MTTR, MTBF, AM, and PM.
  • •Hold required specialty certifications or obtain applicable licensures within specified timing.
  • •Demonstrate strong mechanical/technical skills, logical problem solving, and good verbal/written communication.
Experience:2-4 years
Education:Bachelor's
Skills:Logical problem-solvingVerbal communicationWritten communicationIndependent workProductivity improvement mindset
Languages:English
Tech Stack:IoTMES

Company Brief

Avery Dennison
Produces pressure-sensitive materials, labels, tags, packaging solutions, and RFID inlays and software for retail, logistics, and industrial customers. The company serves global brands with products that help identify, track, and enhance merchandise and supply chains.
Industry: Printing & Packaging
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Glendale, United States
Founded: 1935
WebsiteLinkedIn