Senior Manager, Ops Support (Guangzhou, GD, CN, 510170)

HSBC
Guangzhou
Full timeFunction: Solutions Engineering & Sales EngineeringExperience: 10+ yearsSkills: ["Stakeholder management","Analytical thinking","Written communication","Verbal communication","Decision-making under pressure"]

Lead operational performance improvements that sustain in BAU by diagnosing pain points and tracking measurable service outcomes across turnaround time, SLA adherence, productivity, and quality. Translate operational needs into implementable change, define end-to-end requirements and control points, coordinate edge-case testing with Technology for automation/digitization, and embed simplified processes into frontline routines. Strengthen MI and decision-making, manage risks and audit readiness, and drive adoption through readiness playbooks and hyper care.

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FursaFursa
HSBC
HSBC
2 days ago

Senior Manager, Ops Support (Guangzhou, GD, CN, 510170)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Lead operational performance improvements that sustain in BAU by diagnosing pain points and tracking measurable service outcomes across turnaround time, SLA adherence, productivity, and quality. Translate operational needs into implementable change, define end-to-end requirements and control points, coordinate edge-case testing with Technology for automation/digitization, and embed simplified processes into frontline routines. Strengthen MI and decision-making, manage risks and audit readiness, and drive adoption through readiness playbooks and hyper care.
Location: Guangzhou
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Drive operational performance improvements that sustain in BAU by identifying pain points and performance levers using MI, quality outcomes, and feedback.
  • •Deliver measurable service performance improvements and track stabilization outcomes rather than just implementation.
  • •Reduce operational friction through removing non-value steps, standardizing execution, and implementing process/policy simplifications with control integrity.
  • •Partner with Technology to enable automation/digitization and coordinate testing/validation (including edge cases) for frontline readiness.
  • •Strengthen MI, risk/control effectiveness, audit readiness, and adoption through rollout readiness, go-live support, and continuous improvement routines.

Key Requirements

  • •10+ years’ experience in banking operations, shared services, operational excellence, or operations control environments.
  • •Deliver sustained operational improvement outcomes that uplift BAU performance.
  • •Convert operational problems into practical requirements, procedures, and exception handling with control requirements.
  • •Use complex MI fluently to interpret trends, diagnose root causes, and drive targeted interventions.
  • •Manage stakeholders across Operations, Technology, and control partners with strong written/verbal communication under pressure.
Experience:10+ years
Skills:Stakeholder managementAnalytical thinkingWritten communicationVerbal communicationDecision-making under pressure
Tech Stack:MIAI-enabled assistanceWorkflow automationAI

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn