Solution Engineer - Service Cloud

Salesforce
Tokyo
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Presentation","Collaboration","Customer-focused","Problem-solving"]

Serve as the Service Cloud subject-matter expert, shaping and presenting CRM-based service solutions to diverse customers. Drive proof-of-value through tailored demonstrations, address technical objections in the sales cycle, and collaborate with Field Sales, Partners, and Product Management to enable successful Service Cloud deployments.

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FursaFursa
Salesforce
Salesforce
2 months ago

Solution Engineer - Service Cloud

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Serve as the Service Cloud subject-matter expert, shaping and presenting CRM-based service solutions to diverse customers. Drive proof-of-value through tailored demonstrations, address technical objections in the sales cycle, and collaborate with Field Sales, Partners, and Product Management to enable successful Service Cloud deployments.
Location: Tokyo
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Support for Service Cloud-based solution proposals targeting customers in a variety of industries; evangelize Service Cloud value to customers and field teams; assess business impact and deliver findings with ROI where applicable; contribute to technical sales strategy; tailor and demonstrate solutions reflecting each customer’s business; discuss and propose solution architecture including call center and back-office integrations; support proposal preparation and collaborate with Field Sales, Account Executives, Implementation Partners, and Product Management
  • •Conduct presentations and demonstrations at seminars and events; support marketing activities through speaking engagements and demos; enable via webinars, knowledge sharing, and best practices
  • •Create sales assets such as solution maps, industry-specific demos, and proposal templates
  • •Collaborate with Sales, Solution Engineers, Partners, and Product Management to ensure credibility and the right solution for customers
  • •Educate and enable the sales team to improve the overall performance and individual performance

Key Requirements

  • •Experience in implementation/development of business application systems or core systems, OR experience in implementation consulting, OR experience as a presales engineer
  • •Ability to listen to customer business needs and analyze their challenges
  • •Strong desire for growth and a deep passion for customer success
  • •Fluent Japanese
  • •Previous experience as a Sales Engineer/Architect/System Engineer for a CRM company or similar contact center related technology; understanding of Service Cloud
Skills:CommunicationPresentationCollaborationCustomer-focusedProblem-solving
Languages:JapaneseEnglish
Tech Stack:Service CloudSalesforceCRMCloudWebinarsDemonstrations

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
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Glassdoor: 4.1
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