Netzwerktechniker (L1) (m/w/d) | Kassel

Deliver first-line network support for customers by investigating and resolving incidents and service requests to keep IT infrastructure and systems operational. Handle approved requests, perform maintenance activities (including patching and configuration changes), and run performance measurements to optimize infrastructure. Ensure SLA compliance through shift handovers, incident escalation, documentation, knowledge article updates, and CMDB updates, with potential support for project work.