Netzwerktechniker (L1) (m/w/d) | Kassel

NTT
Germany
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Planning","Proactive improvement","Maintaining a positive attitude","Cross-cultural collaboration"]

Deliver first-line network support for customers by investigating and resolving incidents and service requests to keep IT infrastructure and systems operational. Handle approved requests, perform maintenance activities (including patching and configuration changes), and run performance measurements to optimize infrastructure. Ensure SLA compliance through shift handovers, incident escalation, documentation, knowledge article updates, and CMDB updates, with potential support for project work.

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NTT
NTT
1 month ago

Netzwerktechniker (L1) (m/w/d) | Kassel

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 days agoStatus: Live

Job Summary

Deliver first-line network support for customers by investigating and resolving incidents and service requests to keep IT infrastructure and systems operational. Handle approved requests, perform maintenance activities (including patching and configuration changes), and run performance measurements to optimize infrastructure. Ensure SLA compliance through shift handovers, incident escalation, documentation, knowledge article updates, and CMDB updates, with potential support for project work.
Location: Germany
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Investigate assigned first-line incidents and identify root causes of incidents and problems.
  • •Fulfill approved requests according to agreed procedures.
  • •Perform approved maintenance activities, including patching and configuration changes.
  • •Conduct performance measurements and optimize infrastructure according to instructions.
  • •Follow handover procedures for shift changes, report and escalate incidents when needed, and ensure solutions and requests are resolved and documented; update knowledge articles and CMDB.

Pay and Benefits

Perks:PensionLearning BudgetAnnual BonusPaid Leave

Key Requirements

  • •First experience troubleshooting and providing on-site network/data center/system/monitoring support in a mid-to-large ICT organization.
  • •Basic knowledge of products in the supported technical domain (e.g., network, data center, wireless).
  • •Experience working with ticketing systems and documenting check/solution steps in tickets.
  • •Fluent German and English skills (at least Berlitz level B2).
  • •Knowledge of structured cabling and networking, including Cisco and Aruba, plus configuration, installation, racking, and patching.
Skills:CommunicationPlanningProactive improvementMaintaining a positive attitudeCross-cultural collaboration
Certifications:Cisco CCNA
Languages:GermanEnglish
Tech Stack:CiscoArubaMS OfficeExcelVisioWordPowerPointOutlookCMDBTicketing systemsPatchingConfiguration changesRackingStructured cabling

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn