Call Center Senior Associate

NTT
Gurugram
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2-4 yearsEducation: bachelorsSkills: ["Communication","Persuasive ability","Active listening","Customer empathy","Resilience"]

Engage Canada-based customers through high-volume outbound calls, promoting telecom plans, upgrades, bundles, and retention offers. Use consultative selling to understand needs, handle objections, and drive conversions while meeting daily, weekly, and monthly sales targets. Maintain accurate CRM records, follow scripts and quality standards, and deliver strong customer experience to maximize revenue in a night-shift, onsite work model.

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FursaFursa
NTT
NTT
3 months ago

Call Center Senior Associate

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Last checked: 20 hours agoStatus: Live

Job Summary

Engage Canada-based customers through high-volume outbound calls, promoting telecom plans, upgrades, bundles, and retention offers. Use consultative selling to understand needs, handle objections, and drive conversions while meeting daily, weekly, and monthly sales targets. Maintain accurate CRM records, follow scripts and quality standards, and deliver strong customer experience to maximize revenue in a night-shift, onsite work model.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Make high-volume outbound calls to prospective and existing customers.
  • •Promote telecom products including plans, upgrades, bundles, and retention offers.
  • •Understand customer needs and recommend tailored solutions.
  • •Achieve daily, weekly, and monthly sales targets while handling objections and rejections professionally.
  • •Maintain accurate CRM records and follow scripts, quality, and process standards to maximize revenue.

Key Requirements

  • •Graduate qualification (flexible based on communication skills).
  • •2–4 years of experience; freshers welcome, with BPO or sales preferred.
  • •Strong communication with a neutral/clear English accent.
  • •Sales mindset with persuasive ability and consultative, needs-based recommendations.
  • •Basic system/CRM handling, resilience, and ability to handle rejection.
Experience:2-4 yearsBPOTelecomSales
Education:Bachelor's
Skills:CommunicationPersuasive abilityActive listeningCustomer empathyResilience
Languages:English
Tech Stack:CRM

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn