NTT

2 months ago

Call Center Senior Associate

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Last checked: 21 hours agoStatus: Live

Job Summary

Engage Canada-based customers through high-volume outbound calls, promoting telecom plans, upgrades, bundles, and retention offers. Use consultative selling to understand needs, handle objections, and drive conversions while meeting daily, weekly, and monthly sales targets. Maintain accurate CRM records, follow scripts and quality standards, and deliver strong customer experience to maximize revenue in a night-shift, onsite work model.

Location: Gurugram

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Make high-volume outbound calls to prospective and existing customers.
•Promote telecom products including plans, upgrades, bundles, and retention offers.
•Understand customer needs and recommend tailored solutions.
•Achieve daily, weekly, and monthly sales targets while handling objections and rejections professionally.
•Maintain accurate CRM records and follow scripts, quality, and process standards to maximize revenue.

Key Requirements

•Graduate qualification (flexible based on communication skills).
•2–4 years of experience; freshers welcome, with BPO or sales preferred.
•Strong communication with a neutral/clear English accent.
•Sales mindset with persuasive ability and consultative, needs-based recommendations.
•Basic system/CRM handling, resilience, and ability to handle rejection.

Experience:2-4 yearsBPOTelecomSales

Education:Bachelor's

Skills:CommunicationPersuasive abilityActive listeningCustomer empathyResilience

Languages:English

Tech Stack:CRM

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT