Founding GTM Deployment Strategist

Credal.ai
United States
Workplace: OnsiteFull timeUSD 120,000 - 150,000 annuallyFunction: Entrepreneurship & Venture BuildingSkills: ["Communication","Interpersonal skills","Customer focus","Empathy","High ownership"]

Own customer success end-to-end by building onboarding, training, enablement, renewals, and expansion playbooks, while defining metrics to measure product impact, adoption, and retention. Partner with customers and engineering/GTM teams to translate feedback into improvements and proactively remediate support issues. Serve as the customers’ advocate to synthesize themes across the customer base and help shape the product roadmap.

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FursaFursa
Credal.ai
Credal.ai
2 days ago

Founding GTM Deployment Strategist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Own customer success end-to-end by building onboarding, training, enablement, renewals, and expansion playbooks, while defining metrics to measure product impact, adoption, and retention. Partner with customers and engineering/GTM teams to translate feedback into improvements and proactively remediate support issues. Serve as the customers’ advocate to synthesize themes across the customer base and help shape the product roadmap.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Entrepreneurship & Venture Building

Key Responsibilities

  • •Own customer success end-to-end: grow customer relationships and define playbooks/processes (onboarding, training, enablement, renewals, expansions).
  • •Build metrics to evaluate product impact and engagement, scaling as the customer base grows.
  • •Engage with existing customers and collaborate with engineering/GTM to distill feedback, remediate support issues, and track adoption and retention.
  • •Develop deep understanding of customers’ use cases and business objectives to ensure high impact for critical workflows.
  • •Advocate for customers by identifying, synthesizing, and communicating product feedback themes to shape the product roadmap.

Pay and Benefits

Salary: USD 120,000 - 150,000 annually
Perks:Health InsuranceVisionDentalLifeDisabilityPaid LeaveHousing Subsidy

Key Requirements

  • •Own customer success end-to-end, including onboarding, training, enablement, renewals, and expansions.
  • •Use data-driven metrics to evaluate product impact, engagement, adoption, and retention.
  • •Engage with customers and collaborate with engineering and GTM teams to distill feedback and remediate support issues.
  • •Understand customer use cases and business objectives to deliver impact for critical workflows.
  • •Communicate customer themes across the customer base to advocate for and shape the product roadmap.
Experience:AIFrontier AI
Skills:CommunicationInterpersonal skillsCustomer focusEmpathyHigh ownership

Eligibility

Nationality:US National

Company Brief

Credal.ai
Develops tools and evaluation frameworks to analyze, benchmark, and improve the safety and alignment of large language models and AI systems for use in high-risk or sensitive applications.
Industry: AI & Machine Learning
Website