ServiceNow Administrator/Developer SME

GovCIO
Washington
Workplace: HybridFull timeUSD 155,000 - 165,000 annuallyFunction: Administration & Executive AssistanceExperience: 8+ yearsEducation: bachelorsSkills: ["Strong written and verbal communication","Interpersonal skills","Customer-centric attitude","Ability to work independently","Ability to collaborate with remote teams"]

Support the USSS Network Operations and Security Center (NOSC) by guiding ITSM strategy, planning, and service delivery. Design and develop ServiceNow queries, reports, dashboards, and scoped applications, configure ServiceNow modules and forms, and administer workflows and security settings. Build and develop service portal capabilities and provide subject-matter expertise, collaborating with remote teams and clients.

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FursaFursa
GovCIO
GovCIO
10 months ago

ServiceNow Administrator/Developer SME

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Last checked: 3 hours agoStatus: Live

Job Summary

Support the USSS Network Operations and Security Center (NOSC) by guiding ITSM strategy, planning, and service delivery. Design and develop ServiceNow queries, reports, dashboards, and scoped applications, configure ServiceNow modules and forms, and administer workflows and security settings. Build and develop service portal capabilities and provide subject-matter expertise, collaborating with remote teams and clients.
Location: Washington
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Guide ITSM strategy, planning, and service delivery to improve efficiency and effectiveness.
  • •Provide ITSM recommendations across service management policies, guidelines, and processes.
  • •Design and develop queries, reports, and dashboards; configure ServiceNow modules and forms.
  • •Administer ServiceNow applications, including updating security and workflow configurations.
  • •Design and develop scoped applications and a service portal; provide additional support via subject-matter expertise.

Pay and Benefits

Salary: USD 155,000 - 165,000 annually

Key Requirements

  • •Bachelor’s degree with 12+ years (or commensurate experience)
  • •Minimum of 8+ years of experience as a ServiceNow developer across various roles
  • •Thorough knowledge of the ServiceNow system and ITSM planning/service delivery
  • •Experience with JavaScript, HTML, CSS, Jelly, HTTP, and XML
  • •Experience with REST and SOAP services, plus an understanding of ITIL (and/or ITIL Certified)
Experience:8+ yearsGovernmentServiceNowITSM
Education:Bachelor's
Skills:Strong written and verbal communicationInterpersonal skillsCustomer-centric attitudeAbility to work independentlyAbility to collaborate with remote teams
Certifications:ServiceNow Administrator CertificationITIL Foundation CertifiedServiceNow Developer CertificationsServiceNow Certified Implementation Specialist
Tech Stack:ServiceNowITSMJavaScriptHTMLCSSJellyHTTPXMLRESTSOAPITIL

Eligibility

Nationality:US National
Security Clearance:Top Secret

Company Brief

GovCIO
Provides IT modernization, cloud, cybersecurity, data analytics, and managed services to U.S. federal civilian and defense agencies, delivering technology solutions and mission support to improve government operations and security.
Industry: Professional Services
Growth: Established Company
Headquarters: Herndon, United States
WebsiteLinkedIn