CS Content Designer

inDrive
Rabat
Workplace: HybridFull timeFunction: Content & Editorial (Writing/Editing)Experience: 1+ yearsSkills: ["Written communication","Attention to detail","Cross-functional collaboration"]

Build and evolve a content design function from scratch, partnering with Product and local Support teams to ensure the right knowledge is available at the right time. Create scenario-first, user-usable content including flow descriptions, articles, and instructions. Analyze support needs and feedback from real life, iterate based on research and data, and help establish content guidelines and standards.

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FursaFursa
inDrive
inDrive
7 months ago

CS Content Designer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Build and evolve a content design function from scratch, partnering with Product and local Support teams to ensure the right knowledge is available at the right time. Create scenario-first, user-usable content including flow descriptions, articles, and instructions. Analyze support needs and feedback from real life, iterate based on research and data, and help establish content guidelines and standards.
Location: Rabat
Workplace: Hybrid
Employment Type: Full time
Job Function: Content & Editorial (Writing/Editing)
Seniority: Entry level

Key Responsibilities

  • •Work closely with Product Teams and own local support updates, ensuring the right knowledge is available at the right time.
  • •Create scenario-first, clear, and usable content such as flow descriptions, articles, and instructions.
  • •Partner with local Support Teams to deliver knowledge updates, gather feedback from real use, and iterate to improve.
  • •Help evolve content guidelines and standards.

Key Requirements

  • •1+ years of experience in UX Writing, Content Design, or Knowledge Management.
  • •Basic experience analyzing support tickets or customer journey mapping (CJM).
  • •Demonstrated strong written communication skills and attention to detail through a portfolio.
  • •Experience iterating and improving content based on feedback, research, and data.
  • •Strong cross-functional collaboration skills.
Experience:1+ years
Skills:Written communicationAttention to detailCross-functional collaboration

Company Brief

inDrive
A ride-hailing and mobility platform that lets passengers and drivers negotiate fares directly in real time. It also offers intercity travel, courier, and delivery services in multiple countries.
Industry: Mobility Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Mountain View, United States
Founded: 2013
WebsiteLinkedIn