TikTok Shop - Senior Account Manager, Grocery (Vietnam)

TikTok
Ho Chi Minh City
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Interpersonal skills","Negotiation","Attention to detail","Logical problem solving","Teamwork"]

Own merchant growth for TikTok Shop’s grocery category by acquiring, incubating, and building long-term relationships with key brands and principals. Negotiate deals aligned to campaign and seasonal needs, identify new partnership opportunities, and ensure service quality across fulfillment and returns. Manage mid- to long-tail merchants using scalable incubation and operational programs to improve conversion, customer experience, and seller performance.

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FursaFursa
TikTok
TikTok
1 month ago

TikTok Shop - Senior Account Manager, Grocery (Vietnam)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Own merchant growth for TikTok Shop’s grocery category by acquiring, incubating, and building long-term relationships with key brands and principals. Negotiate deals aligned to campaign and seasonal needs, identify new partnership opportunities, and ensure service quality across fulfillment and returns. Manage mid- to long-tail merchants using scalable incubation and operational programs to improve conversion, customer experience, and seller performance.
Location: Ho Chi Minh City
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Acquire and incubate brands, principals, and major merchants that drive significant GMV.
  • •Build and maintain merchant relationships; negotiate and secure deals based on campaigns or seasonality.
  • •Identify partnership opportunities aligned with merchants’ short- and long-term growth plans and establish JBPs.
  • •Maintain seller service quality, including low cancellation/return rates and improved shipping performance to increase conversion and satisfaction.
  • •Manage mid- and long-tail merchants using scalable incubation and management programs and tools.

Key Requirements

  • •Minimum Bachelor's degree or above.
  • •3+ years of experience in e-commerce.
  • •Excellent interpersonal and negotiation skills.
  • •Strong attention to detail with affinity for numbers and logical problem-solving.
  • •Proficiency in Excel and PowerPoint.
Experience:3+ yearsE-commerce
Education:Bachelor's
Skills:Interpersonal skillsNegotiationAttention to detailLogical problem solvingTeamwork
Tech Stack:ExcelPowerPoint

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn