Sonova

2 weeks ago

Bilingual Customer Service Representative (Mississauga, Canada)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Serve customers as a bilingual liaison for Sonova Canada by answering inquiries and resolving issues through phone, mail, fax, and email. Process and track BTE/ITE orders, prepare hearing aid quotes, and investigate shipments, returns, credits, and order problems. Communicate policies, pricing, and product information, liaise with internal teams for accurate fulfillment, and escalate specialized cases to Audiology or Technical Product Support.

Location: Mississauga

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Serve customers via phone, fax, mail, or email by determining requirements, answering inquiries, and resolving problems.
•Process BTE and ITE orders and prepare quotes on hearing aids.
•Investigate and resolve issues related to shipments, returns, credits, and orders.
•Communicate company policies, pricing, and product information accurately and efficiently.
•Track orders, advise customers on out-of-stock or delayed items, and liaise/escalate to internal teams for specialized issues.

Pay and Benefits

Perks:Wellness StipendParamedicalEmployer Match

Key Requirements

•Professional working proficiency in English and French (oral and written).
•Secondary or post-secondary education with customer service experience.
•Strong telephone etiquette and interpersonal skills.
•Intermediate computer skills, including Microsoft Office, with familiarity with SAP and Salesforce.
•Ability to recognize and suggest continuous process improvements.

Skills:Telephone etiquetteInterpersonal skillsCustomer-centric mindsetProactive problem-solvingTeam-oriented

Languages:EnglishFrench

Tech Stack:Microsoft OfficeSAPSalesforce

Company Brief

Sonova

Designs, manufactures, and distributes hearing care solutions including hearing aids, cochlear implant accessories, and wireless communication devices, serving audiologists and consumers worldwide through clinics, retail networks, and distribution partners.

Industry: Medical Devices

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Stäfa, Switzerland

Founded: 1947

Website

Loading job details...

Preparing the role view and application actions.

Sonova

2 weeks ago

Bilingual Customer Service Representative (Mississauga, Canada)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Mississauga

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Serve customers via phone, fax, mail, or email by determining requirements, answering inquiries, and resolving problems.
•Process BTE and ITE orders and prepare quotes on hearing aids.
•Investigate and resolve issues related to shipments, returns, credits, and orders.
•Communicate company policies, pricing, and product information accurately and efficiently.
•Track orders, advise customers on out-of-stock or delayed items, and liaise/escalate to internal teams for specialized issues.

Pay and Benefits

Perks:Wellness StipendParamedicalEmployer Match

Key Requirements

•Professional working proficiency in English and French (oral and written).
•Secondary or post-secondary education with customer service experience.
•Strong telephone etiquette and interpersonal skills.
•Intermediate computer skills, including Microsoft Office, with familiarity with SAP and Salesforce.
•Ability to recognize and suggest continuous process improvements.

Skills:Telephone etiquetteInterpersonal skillsCustomer-centric mindsetProactive problem-solvingTeam-oriented

Languages:EnglishFrench

Tech Stack:Microsoft OfficeSAPSalesforce

Company Brief

Sonova

Industry: Medical Devices

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Stäfa, Switzerland

Founded: 1947

Website