Upside

2 months ago

Senior Director, Marketplace Operations & Health

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Lead the data-driven Marketplace Operations & System Health function at Upside, owning end-to-end optimization of marketplace operations, building real-time health monitoring, and driving continuous improvement using Lean/Six Sigma. Partner with Product, Engineering, and Data teams to reduce data downtime, improve quality, and accelerate growth through analytics-driven strategies.

Location: Washington

Workplace: Hybrid

Employment Type: Full time

Job Function: Executive & General Management

Key Responsibilities

•Own the end-to-end optimization and health of Upside’s marketplace operations. From retailer data pipelines through Upside’s marketplace systems.
•Define the monitoring model, alerting thresholds, and SLAs that underpin marketplace reliability.
•Lead the incident lifecycle for data and quality failures: own detection, triage, resolution, and post-mortem review — ensuring continuous improvement and reduced time-to-resolution
•Embed Lean/Six Sigma discipline (DMAIC and similar frameworks) to systematically reduce the root causes of quality issues, moving the team from reactive firefighting to proactive prevention
•Partner closely across the entire company, particularly with Product, Engineering, Data Engineering and B2B/B2C commercial teams

Pay and Benefits

Salary: USD 220,000 - 256,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kParental LeaveLearning BudgetMeal AllowancePaid LeaveRemote WorkWellness Stipend

Key Requirements

•7+ years in data operations, marketplace/platform ops, or system data reliability engineering with a business focus to drive revenue and GMV growth
•Cross-functional leadership experience across Data Engineering, Ops, Marketing and GTM/Sales
•Incident management and post-mortem ownership (owns “data downtime” as a KPI)
•Experience building health monitoring frameworks at scale (alerting, SLAs, dashboards)
•Strong data literacy and analytical fluency (SQL, data pipeline awareness)

Experience:7+ yearsMarketplaceData operationsEcommerce

Skills:LeadershipCommunicationProblem-solvingStakeholder management

Tech Stack:SQLData pipelinesMonitoringDMAICLean Six Sigma

Company Brief

Upside

Operates a consumer cashback and rewards platform that offers drivers and shoppers rebates on fuel, groceries, and dining by partnering with merchants and payment networks to deliver targeted offers and payments-driven incentives.

Industry: Payments

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Washington, D.C., United States

Website LinkedIn

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Upside

2 months ago

Senior Director, Marketplace Operations & Health

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Washington

Workplace: Hybrid

Employment Type: Full time

Job Function: Executive & General Management

Key Responsibilities

•Own the end-to-end optimization and health of Upside’s marketplace operations. From retailer data pipelines through Upside’s marketplace systems.
•Define the monitoring model, alerting thresholds, and SLAs that underpin marketplace reliability.
•Lead the incident lifecycle for data and quality failures: own detection, triage, resolution, and post-mortem review — ensuring continuous improvement and reduced time-to-resolution
•Embed Lean/Six Sigma discipline (DMAIC and similar frameworks) to systematically reduce the root causes of quality issues, moving the team from reactive firefighting to proactive prevention
•Partner closely across the entire company, particularly with Product, Engineering, Data Engineering and B2B/B2C commercial teams

Pay and Benefits

Salary: USD 220,000 - 256,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kParental LeaveLearning BudgetMeal AllowancePaid LeaveRemote WorkWellness Stipend

Key Requirements

•7+ years in data operations, marketplace/platform ops, or system data reliability engineering with a business focus to drive revenue and GMV growth
•Cross-functional leadership experience across Data Engineering, Ops, Marketing and GTM/Sales
•Incident management and post-mortem ownership (owns “data downtime” as a KPI)
•Experience building health monitoring frameworks at scale (alerting, SLAs, dashboards)
•Strong data literacy and analytical fluency (SQL, data pipeline awareness)

Experience:7+ yearsMarketplaceData operationsEcommerce

Skills:LeadershipCommunicationProblem-solvingStakeholder management

Tech Stack:SQLData pipelinesMonitoringDMAICLean Six Sigma

Company Brief

Upside

Industry: Payments

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Washington, D.C., United States

Website LinkedIn