Reception Supervisor | Al-Futtaim Automotive | Honda

Lead the service reception team in a UAE retail aftersales center, creating a professional, customer-centric environment for vehicle arrival through handover. Coach Service Advisors, Cost Clerks, and Receptionists, ensure accurate customer/vehicle information flow between reception and workshop teams, and manage daily operations, schedules, attendance, and shift handovers. Drive continuous improvement using customer feedback and escalations, and monitor operational and financial KPIs including Fix Right First Time and on-time delivery.