Claims Business Analyst

Allianz
Barcelona
Workplace: HybridFull timeFunction: Business OperationsEducation: bachelorsSkills: ["Communication","Results orientation","Continuous improvement","Root cause analysis","Data analysis"]

Act as a reference Business Analyst for claims management processes, driving data extraction, analysis, and reporting to improve process quality. Monitor operational KPIs and customer satisfaction, identify root causes and opportunities, and build and maintain dashboards and scorecards primarily in Power BI. Partner with business teams to turn operational needs into data-driven analytics, leveraging SQL, Python, AI tooling, and process mining (e.g., Celonis) to optimize service efficiency and experience.

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FursaFursa
Allianz
Allianz
1 day ago

Claims Business Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Act as a reference Business Analyst for claims management processes, driving data extraction, analysis, and reporting to improve process quality. Monitor operational KPIs and customer satisfaction, identify root causes and opportunities, and build and maintain dashboards and scorecards primarily in Power BI. Partner with business teams to turn operational needs into data-driven analytics, leveraging SQL, Python, AI tooling, and process mining (e.g., Celonis) to optimize service efficiency and experience.
Location: Barcelona
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Serve as a Business Analyst reference for processes and quality within claims management.
  • •Extract, analyze, and provide insights from data related to claims management processes.
  • •Track and analyze quality and customer satisfaction metrics, identifying trends, root causes, and improvement opportunities.
  • •Design and implement process monitoring systems and service indicators for continuous performance tracking.
  • •Create and evolve reports and dashboards (mainly in Power BI) and collaborate with business areas to translate operational needs into data-driven recommendations.

Pay and Benefits

Perks:Remote WorkLearning BudgetGym MembershipMeal Allowance

Key Requirements

  • •Degree in Engineering, Statistics, Mathematics, ADE, Economics, Actuarial Science, Data Science, or a related field.
  • •High English level (minimum B2) to work in international environments.
  • •Strong understanding of claims management processes and their lifecycle.
  • •Advanced analytical skills to interpret complex data and translate it into actionable business conclusions.
  • •SQL and relational database knowledge, plus advanced Power BI reporting/visualization experience; Python knowledge and process mining (especially Celonis) are valued.
Experience:InsuranceProcess mining
Education:Bachelor's
Skills:CommunicationResults orientationContinuous improvementRoot cause analysisData analysis
Languages:English
Tech Stack:Power BISQLPythonRelational databasesProcess MiningCelonisArtificial IntelligenceChatGPT

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn