Midis Group

14 hours ago

Senior Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Supervise the technical support department and lead engineers who resolve partner and end-user issues quickly and efficiently. You’ll oversee installation and configuration of client products and solutions, ensure proper prioritization of incoming cases, and provide technical guidance for troubleshooting and competitive comparisons. Additionally, prepare tender specifications and RFP responses, perform root-cause analyses with remedial recommendations, and support POC/demos and ongoing vendor communication.

Location: Cairo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Supervise and lead the installation and configuration of client-requested products and solutions.
•Attend to technical issues from partners and end users with proper prioritization of incoming cases.
•Provide specifications, technical details, troubleshooting support, and competitive comparisons to the team.
•Prepare and deliver tender specifications and RFPs aligned with client requirements.
•Conduct in-depth root cause analysis of technical issues and recommend remedial actions; maintain partner/client relationships and support vendor communication.

Key Requirements

•Bachelor’s degree in Computer Science or a related field.
•At least 5 years of relevant experience providing technical support for VMware solutions.
•Ability to supervise and lead the technical support team and ensure timely issue resolution.
•Experience supporting troubleshooting, technical specifications, and product/service comparisons for clients.
•Capability to perform in-depth root cause analysis and recommend remedial actions to the direct manager.

Experience:5+ yearsVMware

Education:Bachelor's in Computer Science

Skills:Root cause analysisTroubleshootingStakeholder communicationTechnical problem-solving

Tech Stack:VMwareVMWare

Company Brief

Midis Group

Midis Group is a technology distributor delivering value-added distribution, solutions, and services across the Middle East, Africa and CIS regions, partnering with global vendors to provide IT infrastructure, cybersecurity, cloud and software solutions via channel partners.

Industry: Wholesale & Distribution

Growth: Established Company

Headquarters: Dubai, United Arab Emirates

Website

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Midis Group

14 hours ago

Senior Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Cairo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Supervise and lead the installation and configuration of client-requested products and solutions.
•Attend to technical issues from partners and end users with proper prioritization of incoming cases.
•Provide specifications, technical details, troubleshooting support, and competitive comparisons to the team.
•Prepare and deliver tender specifications and RFPs aligned with client requirements.
•Conduct in-depth root cause analysis of technical issues and recommend remedial actions; maintain partner/client relationships and support vendor communication.

Key Requirements

•Bachelor’s degree in Computer Science or a related field.
•At least 5 years of relevant experience providing technical support for VMware solutions.
•Ability to supervise and lead the technical support team and ensure timely issue resolution.
•Experience supporting troubleshooting, technical specifications, and product/service comparisons for clients.
•Capability to perform in-depth root cause analysis and recommend remedial actions to the direct manager.

Experience:5+ yearsVMware

Education:Bachelor's in Computer Science

Skills:Root cause analysisTroubleshootingStakeholder communicationTechnical problem-solving

Tech Stack:VMwareVMWare

Company Brief

Midis Group

Industry: Wholesale & Distribution

Growth: Established Company

Headquarters: Dubai, United Arab Emirates

Website