Manager, Franchise Operations - Texas

Wyndham
San Antonio, United States
Workplace: RemoteFull timeUSD 80,000 - 105,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 2-4 yearsEducation: bachelorsSkills: ["Owner relationship-building","Data-driven decision-making","Stakeholder collaboration","Documentation and follow-up","Adapting under pressure"]

Lead franchise operations for Texas by building trusted owner relationships, driving adoption of Wyndham tools and resources, and executing portfolio management to improve hotel performance. Use data analysis to identify revenue growth opportunities and elevate quality and customer satisfaction. Collaborate across internal stakeholders, maintain reporting and documentation, meet service/KPI goals, and respond to property-specific business requests with defined SLAs—while managing the demands of frequent travel.

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Wyndham
Wyndham
1 week ago

Manager, Franchise Operations - Texas

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Last checked: 20 hours agoStatus: Live

Job Summary

Lead franchise operations for Texas by building trusted owner relationships, driving adoption of Wyndham tools and resources, and executing portfolio management to improve hotel performance. Use data analysis to identify revenue growth opportunities and elevate quality and customer satisfaction. Collaborate across internal stakeholders, maintain reporting and documentation, meet service/KPI goals, and respond to property-specific business requests with defined SLAs—while managing the demands of frequent travel.
Location: San Antonio, United States
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Nurture owner relationships by understanding goals and needs, and optimize owners’ performance with relevant resources.
  • •Execute Wyndham initiatives, projects, and related tasks to drive franchisee satisfaction.
  • •Implement a portfolio management strategy using consistent communication and touchpoints with hotels and owners.
  • •Analyze data to develop and execute strategies to improve revenue generation, growth, quality, and customer satisfaction.
  • •Provide accountability through documentation, follow up, and system reporting while achieving annual service, performance, and KPI goals.
Travel: Extensive travel

Pay and Benefits

Salary: USD 80,000 - 105,000 annually
Perks:Health InsuranceDentalVision401kPaid HolidaysPaid Leave

Key Requirements

  • •2 to 4 years of progressive experience in a hotel or related field, preferably property and corporate management experience.
  • •Multi-property experience.
  • •Proficiency in Microsoft Office tools (Office, Word, PowerPoint, Excel).
  • •4-year college degree (preferred).
  • •Industry certifications (preferred).
Experience:2-4 yearsHospitalityHotel management
Education:Bachelor's in (4 year college degree)
Skills:Owner relationship-buildingData-driven decision-makingStakeholder collaborationDocumentation and follow-upAdapting under pressure
Tech Stack:Microsoft OfficeMicrosoft WordMicrosoft PowerPointMicrosoft Excel

Company Brief

Wyndham
Global hospitality company operating a large portfolio of hotel brands and franchise properties worldwide, offering franchising, management, and distribution services to hoteliers and travelers across economy to upscale segments.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Parsippany, United States
Founded: 1981
WebsiteLinkedIn