Senior Resource Planner

Canon
Denmark
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Structured thinking","Proactivity","Problem-solving","Communication","Relationship building"]

Coordinate and optimize daily work for service technicians, ensuring customers receive the right service on time and that service agreements are met. Work within Service Operations and collaborate with technicians, customers, and internal stakeholders, particularly in the Production segment. Plan and coordinate service tasks by skills and geographic coverage, analyze scheduling data to improve productivity, track KPIs, and continuously improve processes, systems, and planning tools.

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Canon
Canon
2 days ago

Senior Resource Planner

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Coordinate and optimize daily work for service technicians, ensuring customers receive the right service on time and that service agreements are met. Work within Service Operations and collaborate with technicians, customers, and internal stakeholders, particularly in the Production segment. Plan and coordinate service tasks by skills and geographic coverage, analyze scheduling data to improve productivity, track KPIs, and continuously improve processes, systems, and planning tools.
Location: Denmark
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Plan and coordinate service tasks and customer visits, matching skills, geographic coverage, and SLA commitments.
  • •Act as the main contact for customers regarding service visits and ensure efficient coordination between customers, technicians, and support functions.
  • •Analyze planning data to identify opportunities to increase productivity and improve resource utilization.
  • •Support follow-up on KPIs for service delivery, response times, and customer satisfaction.
  • •Contribute to ongoing development and optimization of processes, systems, and planning tools.

Pay and Benefits

Perks:Learning BudgetGym MembershipParental Leave

Key Requirements

  • •Experience with planning and dispatching service technicians or similar work.
  • •Structured working style with the ability to maintain overview in high-tempo periods.
  • •Interest in technology and motivation to build product and solution knowledge.
  • •Proactive mindset and ability to find solutions that create value for customers and colleagues.
  • •Clear, professional communication and relationship-building across the organization.
Skills:Structured thinkingProactivityProblem-solvingCommunicationRelationship building

Company Brief

Canon
Global technology company manufacturing imaging and optical products including cameras, camcorders, printers, scanners, and medical and industrial equipment, serving consumers, businesses, and healthcare markets worldwide.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tokyo, Japan
Founded: 1937
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn