Emerson

1 week ago

German-Speaking Technical Support Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Partner with Test & Measurement customers to deliver broad technical support that helps maintain and accelerate their development schedules. Handle inbound support requests by phone, email, and web; route and resolve technical issues across account tiers; validate entitlements and manage customer records. Use Knowledge-Centered Service (KCS) to capture, document, and publish knowledge articles that enable customer self-service.

Location: San Jose

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Handle inbound technical support requests via phone, email, and web.
•Create and route technical issues, including validating entitlements and dispatching out-of-scope issues to the appropriate support group.
•Resolve customer incidents during activation, installation, implementation, and/or maintenance of TSR supported issues.
•Create and manage customer data records to ensure data integrity, while maintaining ownership of customer interaction.
•Learn and apply Knowledge-Centered Service (KCS) by capturing and documenting knowledge to enable customer self-service through knowledge articles.

Pay and Benefits

Perks:Health InsurancePaid Leave

Key Requirements

•Technician-level education in engineering or a science-related field (e.g., IT, electronic engineering, automotive, manufacturing support).
•Alternatively, currently pursuing a bachelor’s degree in an engineering or science-related field, or having 1+ year of experience in a technical support position.
•Intermediate or advanced German and English ability (oral and written).
•Familiarity with electronic circuit design concepts and basic electronic instrumentation.
•Understanding of essential networking principles and equipment, plus basic knowledge of programming languages.

Experience:1+ yearsTechnical supportTest & measurement

Education:

Skills:CommunicationProblem-solvingCollaborationCustomer focusInformation assimilation

Languages:GermanEnglish

Tech Stack:Knowledge-Centered Service (KCS)

Company Brief

Emerson

Global technology and engineering company providing automation solutions, commercial and residential products, and services across industrial, commercial, and consumer markets to improve operational performance and efficiency.

Industry: Industrial Automation

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: St. Louis, United States

Founded: 1890

Website LinkedIn

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Emerson

1 week ago

German-Speaking Technical Support Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: San Jose

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Handle inbound technical support requests via phone, email, and web.
•Create and route technical issues, including validating entitlements and dispatching out-of-scope issues to the appropriate support group.
•Resolve customer incidents during activation, installation, implementation, and/or maintenance of TSR supported issues.
•Create and manage customer data records to ensure data integrity, while maintaining ownership of customer interaction.
•Learn and apply Knowledge-Centered Service (KCS) by capturing and documenting knowledge to enable customer self-service through knowledge articles.

Pay and Benefits

Perks:Health InsurancePaid Leave

Key Requirements

•Technician-level education in engineering or a science-related field (e.g., IT, electronic engineering, automotive, manufacturing support).
•Alternatively, currently pursuing a bachelor’s degree in an engineering or science-related field, or having 1+ year of experience in a technical support position.
•Intermediate or advanced German and English ability (oral and written).
•Familiarity with electronic circuit design concepts and basic electronic instrumentation.
•Understanding of essential networking principles and equipment, plus basic knowledge of programming languages.

Experience:1+ yearsTechnical supportTest & measurement

Education:

Skills:CommunicationProblem-solvingCollaborationCustomer focusInformation assimilation

Languages:GermanEnglish

Tech Stack:Knowledge-Centered Service (KCS)

Company Brief

Emerson

Industry: Industrial Automation

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: St. Louis, United States

Founded: 1890

Website LinkedIn