Customer Service Representative

GMS
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Organizational skills","Attention to detail","Communication","Multitasking"]

Provide exceptional customer service for a building materials distributor, handling phone, face-to-face, and written inquiries. Greet customers, identify their needs, route questions to sales when appropriate, and take orders at the counter or over the phone. Use company systems for order entry, complete sales orders, and assist with tender cash sales while building product knowledge and maintaining a clean, stocked showroom.

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GMS
GMS
4 months ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 days agoStatus: Live

Job Summary

Provide exceptional customer service for a building materials distributor, handling phone, face-to-face, and written inquiries. Greet customers, identify their needs, route questions to sales when appropriate, and take orders at the counter or over the phone. Use company systems for order entry, complete sales orders, and assist with tender cash sales while building product knowledge and maintaining a clean, stocked showroom.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide professional phone, face-to-face, and written customer communications.
  • •Greet customers, identify problems or order needs, and route questions to sales when appropriate.
  • •Take orders at the sales counter and over the phone.
  • •Use company computer systems to enter orders and complete sales orders, including tender cash sales.
  • •Develop product knowledge and maintain a clean, properly stocked showroom.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kEquityPaid HolidaysPaid Leave

Key Requirements

  • •High school diploma or GED equivalent.
  • •Ability to self-manage and interact comfortably with the public.
  • •Strong organizational skills and attention to detail.
  • •Strong computer skills.
  • •Communicate professionally, both verbally and in writing.
Education:High School
Skills:Customer serviceOrganizational skillsAttention to detailCommunicationMultitasking

Company Brief

GMS
Distributes specialty building materials, including drywall, ceilings, steel framing, and insulation, to residential and commercial contractors. Operates a broad network of local branches serving construction and renovation markets across North America.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tucker, United States
Founded: 1971
WebsiteLinkedIn