Onboarding Coach - NORAM

Cloudbeds
North America
Workplace: RemoteFull timeUSD 55,000 - 77,000 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Communication","Empathy","Organizational skills","Proactive problem-solving","Relationship building"]

Own the customer onboarding experience by training hospitality clients on the Cloudbeds system and tailoring the process to their needs. Troubleshoot and resolve inquiries across channels, record activity in Salesforce, and share insights to improve products. Partner with Sales to demonstrate ROI, drive retention, and build long-term relationships so clients become self-sufficient using the platform.

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FursaFursa
Cloudbeds
Cloudbeds
5 days ago

Onboarding Coach - NORAM

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Own the customer onboarding experience by training hospitality clients on the Cloudbeds system and tailoring the process to their needs. Troubleshoot and resolve inquiries across channels, record activity in Salesforce, and share insights to improve products. Partner with Sales to demonstrate ROI, drive retention, and build long-term relationships so clients become self-sufficient using the platform.
Location: North America
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Facilitate onboarding, training, and ongoing support for hospitality clients using video, phone, and email.
  • •Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
  • •Partner with Sales to define success, demonstrate ROI, and drive retention.
  • •Build and maintain strong client relationships to encourage loyalty and adoption of the product.
  • •Develop product understanding and record onboarding activities/feedback in Salesforce to inform product improvements.

Pay and Benefits

Salary: USD 55,000 - 77,000 annually
Perks:Remote WorkPaid LeaveParental LeaveHome OfficeLearning Budget

Key Requirements

  • •At least 2 years of relevant industry experience in customer-facing roles.
  • •Over 1 year of hospitality experience (e.g., Front Desk or Revenue Manager).
  • •Ability to facilitate client onboarding, training, and ongoing support via video, phone, and email.
  • •Experience resolving customer inquiries and troubleshooting escalated issues across multiple channels.
  • •Comfort communicating product offerings clearly and synthesizing customer feedback for internal teams.
Experience:2+ yearsHospitality
Skills:CommunicationEmpathyOrganizational skillsProactive problem-solvingRelationship building
Tech Stack:Salesforce

Company Brief

Cloudbeds
Provides a cloud-based hospitality management platform including property management, booking engine, channel management, and revenue management tools to hotels, hostels, and vacation rentals worldwide.
Industry: Hospitality
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series C
Headquarters: San Diego, United States
Founded: 2012
Glassdoor
Glassdoor: 4.0
WebsiteLinkedIn