Harness

1 month ago

Professional Services Engagement Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Bridge Sales, Professional Services, and Delivery to design and position service engagements that drive measurable customer outcomes. You’ll scope, propose, and price engagements, coordinate across Sales, CS, and Delivery teams, and help customers modernize software delivery with Harness. This role sits at the intersection of technology, customer success, and commercial strategy, enabling successful onboarding and value realization for complex DevOps and cloud transformations.

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Partner with customers and account teams to understand business objectives, technical requirements, current-state environments, and desired outcomes, positioning Professional Services as a critical enabler of customer success.
•Lead scoping sessions, discovery workshops, and solution discussions to identify and recommend the appropriate mix of packaged and custom service offerings that accelerate onboarding, adoption, and business value realization.
•Develop and present professional services proposals, solution recommendations, pricing, and Statements of Work (SOWs) that clearly articulate scope, value, delivery methodology, and customer outcomes.
•Collaborate with Sales, Customer Success, Implementation Engineering, Technical Program Managers, and delivery partners to ensure service engagements are accurately scoped, staffed, and positioned for successful execution.
•Support the commercial sales process by guiding customers through service pricing, contractual terms, project assumptions, and implementation approaches while addressing objections and mitigating risk.

Pay and Benefits

Perks:Health InsurancePaid LeaveParental Leave

Key Requirements

•5+ years of experience in a technical sales, professional services, solutions consulting, or customer-facing role within the software delivery, DevOps, cloud, or developer tooling ecosystem.

Experience:5+ yearsSoftware deliveryDevOpsCloudDeveloper toolingCI/CD

Skills:CommunicationLeadershipStakeholder managementConsultingPresentation

Languages:English

Tech Stack:CI/CDDevOpsCloudSalesforce

Company Brief

Harness

Provides a continuous delivery and software delivery platform that automates deployment, feature releases, rollbacks, and cloud cost optimization using machine learning to help engineering teams deliver changes quickly and safely.

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2016

Website LinkedIn

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Harness

1 month ago

Professional Services Engagement Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Partner with customers and account teams to understand business objectives, technical requirements, current-state environments, and desired outcomes, positioning Professional Services as a critical enabler of customer success.
•Lead scoping sessions, discovery workshops, and solution discussions to identify and recommend the appropriate mix of packaged and custom service offerings that accelerate onboarding, adoption, and business value realization.
•Develop and present professional services proposals, solution recommendations, pricing, and Statements of Work (SOWs) that clearly articulate scope, value, delivery methodology, and customer outcomes.
•Collaborate with Sales, Customer Success, Implementation Engineering, Technical Program Managers, and delivery partners to ensure service engagements are accurately scoped, staffed, and positioned for successful execution.
•Support the commercial sales process by guiding customers through service pricing, contractual terms, project assumptions, and implementation approaches while addressing objections and mitigating risk.

Pay and Benefits

Perks:Health InsurancePaid LeaveParental Leave

Key Requirements

•5+ years of experience in a technical sales, professional services, solutions consulting, or customer-facing role within the software delivery, DevOps, cloud, or developer tooling ecosystem.

Experience:5+ yearsSoftware deliveryDevOpsCloudDeveloper toolingCI/CD

Skills:CommunicationLeadershipStakeholder managementConsultingPresentation

Languages:English

Tech Stack:CI/CDDevOpsCloudSalesforce

Company Brief

Harness

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2016

Website LinkedIn