WeTravel

2 months ago

Knowledge and Help Center Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Lead the knowledge and help center for a SaaS travel platform, turning product features into clear, scalable documentation and AI-enhanced self-service tools. Own content strategy, FAQs, localization (Spanish), and video explainers while collaborating with Product, Marketing, Sales, and Support. Drive improvements through data from tickets and search analytics to reduce support volume and improve user onboarding.

Location: Poland

Workplace: Remote

Employment Type: Full time

Job Function: Software Engineering

Key Responsibilities

•Own the structure, strategy, and content quality of the Help Center.
•Create and maintain FAQ articles tied to product releases, improving searchability and tagging.
•Partner with Product and Product Marketing to translate new features into clear, user-friendly documentation within SLAs.
•Script, record, and maintain product explainer videos embedded in the Help Center.
•Run recurring syncs with Sales, Product, and Support to stay aligned on changes and launches.

Pay and Benefits

Perks:Remote WorkPaid LeaveParental Leave

Key Requirements

•3–5+ years of Knowledge Management, Technical Writing, Help Center Management, or Product Education in SaaS/fintech/marketplace or high-growth startup environments.
•Fluent in written and spoken English (native or near-native).
•Professionally fluent in Spanish (additional languages a plus).
•Proven experience owning and scaling a Help Center using Intercom, Zendesk, or similar.
•Strong technical writing skills with ability to translate complex product workflows into clear, structured, user-focused documentation.

Experience:3-5 yearsSaaSFintechMarketplaceHigh-growth startup

Skills:CommunicationWritingDocumentationProject managementCross-functional collaboration

Languages:EnglishSpanish

Tech Stack:IntercomZendeskAIVideo productionScripting

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

WeTravel

WeTravel provides an online booking, payment, and management platform for tour operators, travel agencies, and group travel organizers, enabling itinerary management, secure payments, and customer invoicing to streamline group travel operations.

Industry: TravelTech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: San Francisco, United States

Founded: 2014

Website LinkedIn

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WeTravel

2 months ago

Knowledge and Help Center Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Poland

Workplace: Remote

Employment Type: Full time

Job Function: Software Engineering

Key Responsibilities

•Own the structure, strategy, and content quality of the Help Center.
•Create and maintain FAQ articles tied to product releases, improving searchability and tagging.
•Partner with Product and Product Marketing to translate new features into clear, user-friendly documentation within SLAs.
•Script, record, and maintain product explainer videos embedded in the Help Center.
•Run recurring syncs with Sales, Product, and Support to stay aligned on changes and launches.

Pay and Benefits

Perks:Remote WorkPaid LeaveParental Leave

Key Requirements

•3–5+ years of Knowledge Management, Technical Writing, Help Center Management, or Product Education in SaaS/fintech/marketplace or high-growth startup environments.
•Fluent in written and spoken English (native or near-native).
•Professionally fluent in Spanish (additional languages a plus).
•Proven experience owning and scaling a Help Center using Intercom, Zendesk, or similar.
•Strong technical writing skills with ability to translate complex product workflows into clear, structured, user-focused documentation.

Experience:3-5 yearsSaaSFintechMarketplaceHigh-growth startup

Skills:CommunicationWritingDocumentationProject managementCross-functional collaboration

Languages:EnglishSpanish

Tech Stack:IntercomZendeskAIVideo productionScripting

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

WeTravel

Industry: TravelTech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: San Francisco, United States

Founded: 2014

Website LinkedIn