Fiserv

6 days ago

Clover Concierge Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Serve as the primary point of contact for Clover clients, addressing inquiries and resolving issues to enhance the client experience. Tackle merchant concerns quickly to support account retention, document interactions and follow-ups, and track client feedback and satisfaction. Stay current on Clover product updates and industry best practices, perform device installation and training, and collaborate with internal product stakeholders by providing client feedback.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Hospitality & Food Service

Seniority: Mid level

Key Responsibilities

•Act as the primary point of contact for Clover clients, addressing inquiries and resolving issues related to Clover products and services.
•Handle merchant concerns with quick resolution to help retain accounts.
•Document client interactions, issues, and resolutions to ensure consistent service and follow-up.
•Monitor client feedback and satisfaction, identifying opportunities to improve the overall client experience.
•Conduct Clover device installation and training, including follow-ups at the 30/60 day mark.

Key Requirements

•3-5 years of work experience or an equivalent combination of education and related experience.
•Strong verbal and written communication skills to convey complex information clearly.
•Ability to work collaboratively in a team-oriented environment while taking initiative.

Experience:3-5 yearsFintechPaymentsFinancial servicesTechnology

Skills:CommunicationCollaborationInitiativeProblem-solvingProactive approach

Languages:Spanish

Tech Stack:CloverPoint-of-sale (POS) systems

Company Brief

Fiserv

Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Brookfield, United States

Founded: 1984

Website LinkedIn

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Fiserv

6 days ago

Clover Concierge Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Hospitality & Food Service

Seniority: Mid level

Key Responsibilities

•Act as the primary point of contact for Clover clients, addressing inquiries and resolving issues related to Clover products and services.
•Handle merchant concerns with quick resolution to help retain accounts.
•Document client interactions, issues, and resolutions to ensure consistent service and follow-up.
•Monitor client feedback and satisfaction, identifying opportunities to improve the overall client experience.
•Conduct Clover device installation and training, including follow-ups at the 30/60 day mark.

Key Requirements

•3-5 years of work experience or an equivalent combination of education and related experience.
•Strong verbal and written communication skills to convey complex information clearly.
•Ability to work collaboratively in a team-oriented environment while taking initiative.

Experience:3-5 yearsFintechPaymentsFinancial servicesTechnology

Skills:CommunicationCollaborationInitiativeProblem-solvingProactive approach

Languages:Spanish

Tech Stack:CloverPoint-of-sale (POS) systems

Company Brief

Fiserv

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Brookfield, United States

Founded: 1984

Website LinkedIn