Customer Success Manager

Typeform
United States
Workplace: RemoteFull timeUSD 65,000 - 95,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Relationship-building","Analytical","Problem-solving","Teamwork"]

Manage high-value Enterprise customers in a SaaS environment to drive activation, adoption, retention, and expansion. You’ll coach customers on Typeform usage, monitor health and usage metrics, and collaborate with Sales, Support, Product, and Marketing to deliver outcomes. You’ll identify expansion opportunities, lead renewals, and share insights with leadership to inform product and content development.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Typeform
Typeform
5 months ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Manage high-value Enterprise customers in a SaaS environment to drive activation, adoption, retention, and expansion. You’ll coach customers on Typeform usage, monitor health and usage metrics, and collaborate with Sales, Support, Product, and Marketing to deliver outcomes. You’ll identify expansion opportunities, lead renewals, and share insights with leadership to inform product and content development.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Partner with customers at key moments in their lifecycle to develop an understanding of their needs and coach them on how to use Typeform to reach their desired goals.
  • •Introduce new opportunities to expand usage and optimize client experiences.
  • •Use internal tools to monitor customer health, usage metrics, and progress.
  • •Connect with and assist customers when they fall out of engagement cadences, nurturing usage and mitigating risk in accounts.
  • •Identify expansion opportunities and negotiate and close renewals.

Pay and Benefits

Salary: USD 65,000 - 95,000 annually
Perks:Annual Bonus

Key Requirements

  • •Proven experience in customer success or a customer relationship management type role with a preference for prior experience working in a SaaS company
  • •Easily builds rapport with customers and team members
  • •A proven track record of expansions and renewals
  • •Process-driven and analytical
  • •Strong written and verbal communication skills
Experience:SaaS
Skills:CommunicationRelationship-buildingAnalyticalProblem-solvingTeamwork
Languages:English

Company Brief

Typeform
Typeform provides a conversational online form and survey platform that helps businesses create engaging, user-friendly forms, surveys, quizzes, and conversational experiences to collect data and improve customer interactions across web and mobile.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Barcelona, Spain
Founded: 2012
WebsiteLinkedIn