Typeform

3 months ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Manage high-value Enterprise customers in a SaaS environment to drive activation, adoption, retention, and expansion. You’ll coach customers on Typeform usage, monitor health and usage metrics, and collaborate with Sales, Support, Product, and Marketing to deliver outcomes. You’ll identify expansion opportunities, lead renewals, and share insights with leadership to inform product and content development.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Partner with customers at key moments in their lifecycle to develop an understanding of their needs and coach them on how to use Typeform to reach their desired goals.
•Introduce new opportunities to expand usage and optimize client experiences.
•Use internal tools to monitor customer health, usage metrics, and progress.
•Connect with and assist customers when they fall out of engagement cadences, nurturing usage and mitigating risk in accounts.
•Identify expansion opportunities and negotiate and close renewals.

Pay and Benefits

Salary: USD 65,000 - 95,000 annually

Perks:Annual Bonus

Key Requirements

•Proven experience in customer success or a customer relationship management type role with a preference for prior experience working in a SaaS company
•Easily builds rapport with customers and team members
•A proven track record of expansions and renewals
•Process-driven and analytical
•Strong written and verbal communication skills

Experience:SaaS

Skills:CommunicationRelationship-buildingAnalyticalProblem-solvingTeamwork

Languages:English

Company Brief

Typeform

Typeform provides a conversational online form and survey platform that helps businesses create engaging, user-friendly forms, surveys, quizzes, and conversational experiences to collect data and improve customer interactions across web and mobile.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Barcelona, Spain

Founded: 2012

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Typeform

3 months ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Partner with customers at key moments in their lifecycle to develop an understanding of their needs and coach them on how to use Typeform to reach their desired goals.
•Introduce new opportunities to expand usage and optimize client experiences.
•Use internal tools to monitor customer health, usage metrics, and progress.
•Connect with and assist customers when they fall out of engagement cadences, nurturing usage and mitigating risk in accounts.
•Identify expansion opportunities and negotiate and close renewals.

Pay and Benefits

Salary: USD 65,000 - 95,000 annually

Perks:Annual Bonus

Key Requirements

•Proven experience in customer success or a customer relationship management type role with a preference for prior experience working in a SaaS company
•Easily builds rapport with customers and team members
•A proven track record of expansions and renewals
•Process-driven and analytical
•Strong written and verbal communication skills

Experience:SaaS

Skills:CommunicationRelationship-buildingAnalyticalProblem-solvingTeamwork

Languages:English

Company Brief

Typeform

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Barcelona, Spain

Founded: 2012

Website LinkedIn