Customer Service Representative (Dubai, United Arab Emirates)

Al Rostamani Group
Dubai
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: certificationSkills: ["Active listening","Social perceptiveness","Customer service","Professional communication","Attention to detail"]

Handle showroom customer inquiries as the first point of contact by answering calls and emails, providing pricing, product availability, and delivery dates, and proactively communicating delays. Prepare and approve sales quotations with correct pricing, discounts, and product numbers, input and process orders in the company system, and inform customers about warranties, contracts, and schedules. Maintain sales records and coordinate with other departments to ensure efficient sales, marketing, queries, and deliveries while following QMS requirements.

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Al Rostamani Group
Al Rostamani Group
15 hours ago

Customer Service Representative (Dubai, United Arab Emirates)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Handle showroom customer inquiries as the first point of contact by answering calls and emails, providing pricing, product availability, and delivery dates, and proactively communicating delays. Prepare and approve sales quotations with correct pricing, discounts, and product numbers, input and process orders in the company system, and inform customers about warranties, contracts, and schedules. Maintain sales records and coordinate with other departments to ensure efficient sales, marketing, queries, and deliveries while following QMS requirements.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Answer phone calls and emails professionally as the first point of contact for sales queries or concerns.
  • •Inform customers about unit prices, goods availability, delivery dates, and anticipated delays via mail or telephone.
  • •Prepare sales quotations with correct prices, discounts, and product numbers, and obtain approvals from supervisor or relevant sales staff.
  • •Input orders into the company computer system and ensure processing aligns with customers’ agreed delivery requirements.
  • •Develop and maintain filing systems for sales records and reports, and collaborate with other departments to handle sales, marketing, queries, and deliveries efficiently.

Key Requirements

  • •Min. Higher Secondary or Diploma qualification; Bachelor degree would be preferable.
  • •3 years of experience in an FMCG sales environment.
  • •Proficient in English (verbal and written); Arabic and Hindi are an added advantage.
  • •Knowledge of customer and personal service principles, including assessing needs and evaluating customer satisfaction.
  • •Ability to prepare sales quotations and support showroom business operations (invoicing, orders, and delivery information).
Experience:FMCG
Education:Certification / Diploma
Skills:Active listeningSocial perceptivenessCustomer serviceProfessional communicationAttention to detail
Languages:EnglishArabicHindi

Company Brief

Al Rostamani Group
UAE family-owned conglomerate operating across automotive, trading, real estate, construction, solar energy, financial services, travel, and technology solutions with a legacy dating to the 1950s.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 1957
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