Lucid Motors

5 days ago

Sr. Manager, Service Technical Operations & Quality Europe

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Lead and continuously evolve the regional technical service organization across Europe, driving technical excellence, field quality performance, operational effectiveness, and customer satisfaction. Own governance, performance metrics, escalation management, and continuous improvement across technical support, field service/engineering, remote diagnostics, technical training, regulatory compliance, tooling, collision repair programs, and Special Vehicle Operations. Partner with global cross-functional teams to translate field insights into long-term product improvements.

Location: Amsterdam

Workplace: Onsite

Employment Type: Full time

Job Function: Quality & Regulatory (Non-Software)

Seniority: Sr. Manager level

Key Responsibilities

•Define and drive regional technical strategy, governance, performance metrics, and operational reviews for all European markets.
•Act as primary liaison between European operations and global cross-functional teams to manage escalations and resolve issues.
•Oversee Technical Support, Field Quality Engineering, Service Excellence, Remote Diagnostics, Technical Training, Regulatory Compliance, Tooling & Equipment, Collision Repair Programs, and SVO.
•Lead continuous improvement of technical support operations by enhancing systems and reporting, optimizing workflows and ticketing, and improving service performance.
•Oversee fleet monitoring and remote diagnostic capabilities to enable proactive maintenance and rapid fault identification.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability InsurancePaid LeavePaid Holidays401kEquityAnnual Bonus

Key Requirements

•Minimum of 10 years of progressive leadership experience in automotive technical operations, field quality, engineering support, or aftersales organizations.
•Proven experience leading Technical Support, Field Service, and Engineering teams across Europe in geographically dispersed, multicultural environments.
•Strong understanding of vehicle diagnostics, quality management, root-cause analysis, and escalation processes.
•Demonstrated success implementing KPI frameworks, governance structures, and process improvement initiatives.
•Experience managing technical systems, support platforms, workflow optimization, and reporting solutions.

Experience:10+ yearsAutomotiveAftersalesField qualityVehicle diagnosticsQuality management

Skills:Strategic thinkingOperational executionEscalation managementData-driven decision makingTeam leadership

Languages:English

Company Brief

Lucid Motors

Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.

Industry: Electric Vehicles

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Newark, California, United States

Founded: 2007

Website LinkedIn

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Lucid Motors

5 days ago

Sr. Manager, Service Technical Operations & Quality Europe

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: Amsterdam

Workplace: Onsite

Employment Type: Full time

Job Function: Quality & Regulatory (Non-Software)

Seniority: Sr. Manager level

Key Responsibilities

•Define and drive regional technical strategy, governance, performance metrics, and operational reviews for all European markets.
•Act as primary liaison between European operations and global cross-functional teams to manage escalations and resolve issues.
•Oversee Technical Support, Field Quality Engineering, Service Excellence, Remote Diagnostics, Technical Training, Regulatory Compliance, Tooling & Equipment, Collision Repair Programs, and SVO.
•Lead continuous improvement of technical support operations by enhancing systems and reporting, optimizing workflows and ticketing, and improving service performance.
•Oversee fleet monitoring and remote diagnostic capabilities to enable proactive maintenance and rapid fault identification.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability InsurancePaid LeavePaid Holidays401kEquityAnnual Bonus

Key Requirements

•Minimum of 10 years of progressive leadership experience in automotive technical operations, field quality, engineering support, or aftersales organizations.
•Proven experience leading Technical Support, Field Service, and Engineering teams across Europe in geographically dispersed, multicultural environments.
•Strong understanding of vehicle diagnostics, quality management, root-cause analysis, and escalation processes.
•Demonstrated success implementing KPI frameworks, governance structures, and process improvement initiatives.
•Experience managing technical systems, support platforms, workflow optimization, and reporting solutions.

Experience:10+ yearsAutomotiveAftersalesField qualityVehicle diagnosticsQuality management

Skills:Strategic thinkingOperational executionEscalation managementData-driven decision makingTeam leadership

Languages:English

Company Brief

Lucid Motors

Industry: Electric Vehicles

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Newark, California, United States

Founded: 2007

Website LinkedIn