NTT

1 week ago

BPO Customer Care Associate

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Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Handle routine and more complex customer questions and issues, escalating unexpected matters to higher-level employees. Ensure accurate, timely transaction processing to meet client SLAs, including identifying and resolving issues with nonstandard pending transactions. Support SOP/process transitions, develop tactical and operational plans for milestones, and take escalated calls from providers/callers. Work from the Manila office with shifts from 9:00 pm to 6:00 am PST (Mon–Fri).

Location: Manila

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Entry level

Key Responsibilities

•Handle routine customer questions and issues, escalating complex or unexpected matters to higher-level employees
•Resolve more complex client situations using demonstrated job knowledge and skills
•Ensure accurate and timely completion and processing of transactions to meet or exceed client SLAs
•Prepare SOPs and support process transitions
•Take escalated calls from providers/callers and develop tactical/operational plans to achieve project milestones

Key Requirements

•1-3 years of relevant experience
•High School Diploma or equivalent
•Undergraduate degree or some college coursework preferred
•Solid computer skills
•Strong communication and customer service skills with attention to detail, time management, and organization

Experience:1-3 years

Education:High School

Skills:CommunicationCustomer serviceAttention to detailTime managementOrganizational skills

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT