Sr. Business Operations Analyst - Post Sales

Samsara
United States
Workplace: RemoteFull timeUSD 91,630 - 138,600 annuallyFunction: Business OperationsExperience: 2+ yearsSkills: ["Written communication","Verbal communication","Stakeholder influence","Analytical thinking","Adaptability"]

Own post-sales analytics and trend reporting across renewals and customer success, serving as the go-to analyst for leadership and frontline managers. Extract and reconcile data from Salesforce, financial systems, and customer success platforms to produce reliable, decision-ready insights. Design standardized post-sales processes, drive team adherence, and build reporting on utilization, product adoption, and expansion to improve renewal rates, reduce churn, and grow revenue retention.

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FursaFursa
Samsara
Samsara
2 days ago

Sr. Business Operations Analyst - Post Sales

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Last checked: 6 hours agoStatus: Live

Job Summary

Own post-sales analytics and trend reporting across renewals and customer success, serving as the go-to analyst for leadership and frontline managers. Extract and reconcile data from Salesforce, financial systems, and customer success platforms to produce reliable, decision-ready insights. Design standardized post-sales processes, drive team adherence, and build reporting on utilization, product adoption, and expansion to improve renewal rates, reduce churn, and grow revenue retention.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Own analytics and trend reporting for a segment/workstream within renewals and customer success.
  • •Extract and reconcile data across Salesforce, financial systems, and customer success platforms; transform complex datasets into decision-ready analysis.
  • •Design post-sales processes and drive adherence across renewals and CS teams by monitoring compliance and closing gaps.
  • •Build and maintain reporting on utilization, product adoption, and expansion for the existing customer base.
  • •Partner with Sales Strategy, Business Operations, Finance, and Customer Success leadership to translate data into recommendations that improve renewal rates and retention.

Pay and Benefits

Salary: USD 91,630 - 138,600 annually
Equity and Bonus:Equity
Perks:Health InsuranceParental LeaveRemote WorkLearning Budget

Key Requirements

  • •2+ years in management consulting, Sales/Business Operations, financial analysis, or another highly quantitative role.
  • •Comfort working with large datasets to build models, run analyses, and surface trends.
  • •Familiarity with Salesforce, Tableau, or a similar sales/CS tech stack.
  • •Post-sales experience (renewals or customer success) is a plus, not required.
  • •Strong written and verbal communication, including influencing stakeholders without direct authority.
Experience:2+ years
Skills:Written communicationVerbal communicationStakeholder influenceAnalytical thinkingAdaptability
Languages:English
Tech Stack:SalesforceTableauIoT

Company Brief

Samsara
Provides an integrated IoT platform combining hardware sensors, cameras, and cloud-based software to help businesses monitor vehicles, equipment, and operations for fleet management, safety, compliance, and operational efficiency.
Industry: Supply Chain Technology
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2015
WebsiteLinkedIn