Senior Executive - Customer Service - Contract Logistics

DP World
Bengaluru
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Customer focus","Root cause analysis","Problem solving","Documentation"]

Own day-to-day customer shipment communications by proactively reporting systems and operational issues, tracking them through to resolution. Compile and action KPI reporting suites for key accounts, manage carrier orders through delivery/return/claims, and drive root-cause corrective actions for customer complaints. Provide daily/weekly/monthly reporting from the DPW TMS system, participate in weekly carrier/customer meetings and QBRs, and represent the voice of the customer.

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FursaFursa
DP World
DP World
4 days ago

Senior Executive - Customer Service - Contract Logistics

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Own day-to-day customer shipment communications by proactively reporting systems and operational issues, tracking them through to resolution. Compile and action KPI reporting suites for key accounts, manage carrier orders through delivery/return/claims, and drive root-cause corrective actions for customer complaints. Provide daily/weekly/monthly reporting from the DPW TMS system, participate in weekly carrier/customer meetings and QBRs, and represent the voice of the customer.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Proactively report systems/operational issues impacting customer shipments to DPW and customer teams, and track them through resolution.
  • •Compile, review, and action KPI reporting suites for key account customers and DPW business.
  • •Handle customer complaints by implementing root-cause/corrective actions, documenting them, and submitting them to the customer.
  • •Manage carriers by tracking customer orders through delivery/return/claims and acting on exceptions; monitor carrier performance vs agreed KPIs.
  • •Provide daily/weekly/monthly reporting from the DPW TMS system, participate in weekly carrier/customer meetings and monthly reviews/QBRs, and contribute to DPW control tower/customer projects.

Key Requirements

Education:Bachelor's
Skills:CommunicationCustomer focusRoot cause analysisProblem solvingDocumentation
Tech Stack:DPW TMSControl tower

Company Brief

DP World
Global ports, terminals and logistics provider offering end-to-end supply‑chain, maritime services, freezones and technology-driven trade solutions across ports, inland terminals, logistics parks and digital platforms.
Industry: Ports & Port Operators
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 2005
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