Technical Support Engineer

Odoo
Belgium
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Problem-solving","Analytical skills","Communication","Quick learning","Autonomous","Diplomacy"]

Resolve complex customer and partner issues as the last line of defense through a top-tier ticketing system. Investigate problems, analyze and dispatch issues when needed, and provide quick, accurate feedback via email. Build and improve internal tools, and maintain Odoo solutions across multiple versions and modules. Work closely with Developer and Functional Support teams while using Python/JavaScript, PostgreSQL, GitHub, and Odoo’s framework components.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Odoo
Odoo
1 year ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Resolve complex customer and partner issues as the last line of defense through a top-tier ticketing system. Investigate problems, analyze and dispatch issues when needed, and provide quick, accurate feedback via email. Build and improve internal tools, and maintain Odoo solutions across multiple versions and modules. Work closely with Developer and Functional Support teams while using Python/JavaScript, PostgreSQL, GitHub, and Odoo’s framework components.
Location: Belgium
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Resolve highly complex customer and partner issues by identifying and analyzing problems until they disappear.
  • •Dispatch issues to the correct team when you can’t solve them, and provide quick, accurate feedback.
  • •Create or improve internal tools to make technical support easier.
  • •Maintain and evolve your solutions as needed across Odoo modules and versions.
  • •Serve as the last line of defense between clients and chaos using your ticketing workflow and email-based communication.

Pay and Benefits

Perks:Annual BonusMeal VouchersHospital InsuranceCarFuel CardEco-chequesLearning BudgetRelocation

Key Requirements

  • •Expert in at least one programming language, with object-oriented programming, object modeling, and relational databases fundamentals.
  • •Strong analytical and problem-solving skills to debug and troubleshoot complex issues.
  • •Professional proficiency in spoken and written English.
  • •Diplomacy and communication skills with customers (communication via emails).
  • •Bachelor or Master degree (not the most important) and a solid foundation in any programming language (Python, JavaScript, XML, CSS).
Education:Bachelor's
Skills:Problem-solvingAnalytical skillsCommunicationQuick learningAutonomousDiplomacy
Languages:English
Tech Stack:PythonJavaScriptXMLCSSPostgreSQLObject-relational mapping (ORM)GitHubGitLinuxOdooWorkflowsReport EngineBIAITicketing system

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Odoo
Provides an integrated open-source suite of business applications including ERP, CRM, accounting, inventory, e-commerce and HR tools to help companies manage operations and grow with modular, customizable software.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Grand-Rosière, Belgium
Founded: 2005
WebsiteLinkedIn