Customer Support Specialist

inDrive
Baku
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Professionalism","Attention to detail","Problem-solving","Documentation accuracy"]

Manage omni-channel customer interactions across calls, email, and chat to resolve inquiries, process returns and exchanges, and maintain accurate CRM records. Handle high volumes with strong communication and attention to detail, keep customers informed on inquiry status, and collect/forward feedback to relevant teams. Join a fully remote Global Customer Support team supporting the customer experience across Azerbaijan and the EMEA & intercity scope.

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FursaFursa
inDrive
inDrive
3 hours ago

Customer Support Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Manage omni-channel customer interactions across calls, email, and chat to resolve inquiries, process returns and exchanges, and maintain accurate CRM records. Handle high volumes with strong communication and attention to detail, keep customers informed on inquiry status, and collect/forward feedback to relevant teams. Join a fully remote Global Customer Support team supporting the customer experience across Azerbaijan and the EMEA & intercity scope.
Location: Baku
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Respond to phone calls, emails, and chat messages to resolve customer inquiries
  • •Process returns, exchanges, and customer complaints
  • •Keep and update customer interaction records in the CRM system
  • •Inform customers about the status of their inquiries
  • •Collect and forward customer feedback to relevant departments

Pay and Benefits

Perks:Learning Budget

Key Requirements

  • •Fluency in Azerbaijani and English, with Turkish language skills
  • •Excellent oral and written communication skills for customer interactions
  • •Ability to work with large volumes of information and resolve issues quickly and efficiently
  • •Strong attention to detail to accurately document and maintain customer records
  • •Proficiency with PC/basic office programs and experience working with CRM systems
Skills:CommunicationProfessionalismAttention to detailProblem-solvingDocumentation accuracy
Languages:AzerbaijaniEnglishTurkish
Tech Stack:CRMPCOffice programs

Company Brief

inDrive
A ride-hailing and mobility platform that lets passengers and drivers negotiate fares directly in real time. It also offers intercity travel, courier, and delivery services in multiple countries.
Industry: Mobility Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Mountain View, United States
Founded: 2013
WebsiteLinkedIn