Application Support II

Flywire
Spain
Workplace: HybridFull timeEUR 30,000 - 38,000 annuallyFunction: Product ManagementExperience: 1-5 yearsSkills: ["Continuous learning","Communication","Problem-solving","Debugging","Technical curiosity"]

Troubleshoot and resolve Tier-2 internal application issues by analyzing source code, system logs, and data flows. Serve as a technical bridge between operations and core backend/frontend engineering squads, isolating Tier-3 bugs and supporting database structural changes. Use AI-driven tools, coding assistants, and automation scripts to reduce repetitive work and improve support infrastructure, while translating complex behaviors into clear technical documentation for Tier-1 teams.

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Flywire
Flywire
4 days ago

Application Support II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Troubleshoot and resolve Tier-2 internal application issues by analyzing source code, system logs, and data flows. Serve as a technical bridge between operations and core backend/frontend engineering squads, isolating Tier-3 bugs and supporting database structural changes. Use AI-driven tools, coding assistants, and automation scripts to reduce repetitive work and improve support infrastructure, while translating complex behaviors into clear technical documentation for Tier-1 teams.
Location: Spain
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Triaging and resolving Tier-2 internal application bugs by analyzing code behavior, system logs, and data flows.
  • •Bridging operations with core backend/frontend squads by isolating Tier-3 bugs and supporting database structural changes.
  • •Deploying toolsets that keep the global platform stable.
  • •Using AI-driven tools to automate workflows and build scripts to optimize support infrastructure.
  • •Documenting complex system behaviors for Tier-1 teams and internal alignment.

Pay and Benefits

Salary: EUR 30,000 - 38,000 annually
Perks:EsppRemote WorkHealth InsuranceWellness Stipend

Key Requirements

  • •1 to 5 years of experience in software development, technical application support, or a strong programming foundation (Junior Developer profiles welcome).
  • •Developer mindset: ability to read code, understand logic, and navigate databases.
  • •Experience troubleshooting how software breaks using logs, data flows, and code behavior.
  • •Fluent English for daily collaboration with cross-functional engineering teams worldwide.
  • •Curiosity about experimenting with AI tools, prompts, and automation scripts to improve efficiency; Bonus if you have FinTech/payments experience or database structural change experience.
Experience:1-5 yearsFinTechPayments
Skills:Continuous learningCommunicationProblem-solvingDebuggingTechnical curiosity
Languages:English (UK)
Tech Stack:Ruby on RailsJavaReactMySQLMongoDBRedisRabbitMQLLMsAI coding assistants

Company Brief

Flywire
Provides a global payments platform and vertical-specific software to enable complex cross-border and domestic receivables for education, healthcare, travel and B2B clients, streamlining payments, reconciliation and receivables workflows.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Boston, United States
Founded: 2009
Glassdoor
Glassdoor: 3.5
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