TikTok Local Services - Governance Lead

TikTok
Los Angeles
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 5+ yearsEducation: bachelorsSkills: ["Strategic thinking","Program management","Communication","Cross-functional influence","Proactive problem solving"]

Lead governance and user experience programs for the US Dining Local Services ecosystem, including mentoring a small team of governance experts and shaping data-driven policies. Reduce risks across merchant, listings, creators, content, and fulfillment by creating processes to gather user feedback and design service/fulfillment strategies. Partner with cross-functional teams to enhance ecosystem health, monitor marketplace risk through investigations, and take action during emergencies.

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FursaFursa
TikTok
TikTok
1 month ago

TikTok Local Services - Governance Lead

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Lead governance and user experience programs for the US Dining Local Services ecosystem, including mentoring a small team of governance experts and shaping data-driven policies. Reduce risks across merchant, listings, creators, content, and fulfillment by creating processes to gather user feedback and design service/fulfillment strategies. Partner with cross-functional teams to enhance ecosystem health, monitor marketplace risk through investigations, and take action during emergencies.
Location: Los Angeles
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead and develop a small team of governance and experience experts to create data-driven governance policies and strategies for US-based Local Services Dining.
  • •Reduce risk across merchant, listings, creators, content, and fulfillment to mitigate platform losses and incentive abuses.
  • •Establish processes to collect and manage user feedback and devise fulfillment and service experience strategies across customers, creators, and sellers.
  • •Collaborate with cross-functional teams (Algorithm, Product, Engineering, Legal) to implement measures that enhance ecosystem health.
  • •Monitor US Dining ecosystem health using data-driven and investigative methods; respond to emergencies, conduct ad-hoc investigations, and take action as needed.

Key Requirements

  • •5+ years of hands-on experience driving data-driven governance and experience programs for O2O, local services, e-commerce, strategy consulting, or related trust and safety efforts.
  • •3+ years of experience managing a team.
  • •Bachelor’s degree or higher, preferably in a quantitative field such as Mathematics, Statistics, Engineering, or Data Analytics.
  • •Strong strategic thinking plus program management and communication skills to run complex projects and influence cross-functional teams.
  • •Familiarity with O2O, e-commerce, and governance/customer experience, including regulatory and compliance requirements.
Experience:5+ yearsO2OLocal ServicesE-commerceStrategy consultingTrust and safety
Education:Bachelor's in Mathematics, Statistics, Engineering, Data Analytics (preferred)
Skills:Strategic thinkingProgram managementCommunicationCross-functional influenceProactive problem solving
Tech Stack:SQLPythonExcel

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn