CMT Executive (Tripoli, LY)

Aramex
Tripoli
Workplace: OnsiteFull timeFunction: Product ManagementEducation: bachelorsSkills: ["Communication","Conflict resolution","Problem solving","Team collaboration","Time management"]

Serve as the primary point of contact for clients, resolving inquiries and complaints while maintaining accurate records of customer interactions. Coordinate with sales and marketing to align customer strategies and identify upsell/cross-sell opportunities. Gather and analyze customer feedback and service performance data to spot trends, recommend improvements, and support customer onboarding and education. Participate in training, facilitate customer events, and monitor service delivery against company standards.

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Aramex
Aramex
11 hours ago

CMT Executive (Tripoli, LY)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Serve as the primary point of contact for clients, resolving inquiries and complaints while maintaining accurate records of customer interactions. Coordinate with sales and marketing to align customer strategies and identify upsell/cross-sell opportunities. Gather and analyze customer feedback and service performance data to spot trends, recommend improvements, and support customer onboarding and education. Participate in training, facilitate customer events, and monitor service delivery against company standards.
Location: Tripoli
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management

Key Responsibilities

  • •Serve as the primary point of contact for customer inquiries and support.
  • •Manage and resolve customer complaints and issues in a timely manner.
  • •Gather customer feedback, analyze it for trends, and collaborate with internal teams to improve service delivery.
  • •Conduct regular follow-ups with customers to ensure ongoing satisfaction.
  • •Coordinate with sales and marketing teams to align customer strategies and identify upselling or cross-selling opportunities.

Key Requirements

  • •Bachelor’s degree in business administration, marketing, communications, or related field.
  • •1-3 years of experience in customer service, customer management, or a similar role.
  • •Proven track record of managing customer relationships effectively.
  • •Familiarity with CRM software and customer management tools.
  • •Excellent verbal and written communication skills, plus the ability to analyze customer data and derive insights.
Experience:Customer serviceCustomer management
Education:Bachelor's
Skills:CommunicationConflict resolutionProblem solvingTeam collaborationTime management
Tech Stack:CRMMicrosoft Office Suite

Company Brief

Aramex
Global logistics and transportation provider offering international and domestic express, freight forwarding, warehousing, and e‑commerce fulfilment services across 600+ cities and 70+ countries.
Industry: Logistics
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1982
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Glassdoor: 3.2
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