Product Design Director, Concierge Products

Discover Financial
New York, Richmond
Workplace: OnsiteFull timeUSD 251,400 - 286,900 annuallyFunction: Hospitality & Food ServiceExperience: 8+ yearsSkills: ["Leadership","Collaboration","Communication","Problem-solving","Human-centered design mindset"]

Lead the Concierge Products team within the Experience Design organization, driving the Velocity Black experience and related concierge and back-end agent experiences. Own design strategy for complex, high-impact projects while collaborating with research and product/tech leadership. Elevate design practice across interaction, visual, and service design, and build end-to-end native experiences that deliver standout customer value and business outcomes.

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Discover Financial
Discover Financial
1 month ago

Product Design Director, Concierge Products

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Lead the Concierge Products team within the Experience Design organization, driving the Velocity Black experience and related concierge and back-end agent experiences. Own design strategy for complex, high-impact projects while collaborating with research and product/tech leadership. Elevate design practice across interaction, visual, and service design, and build end-to-end native experiences that deliver standout customer value and business outcomes.
Location: New York, Richmond
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Director level

Key Responsibilities

  • •Lead a cross-disciplinary concierge products design team and collaborate with research teams and product and tech leadership.
  • •Define and drive end-to-end design strategy aligned to business objectives and the organization’s higher-level vision.
  • •Oversee product design quality and maturity across interaction, visual, and service design, including design systems and tooling.
  • •Create and deliver design artifacts such as vision stories, journey maps, blueprints, and high-fidelity prototypes.
  • •Partner across teams and stakeholders to craft coherent experiences and influence senior leaders with customer and data-informed insights.

Pay and Benefits

Salary: USD 251,400 - 286,900 annually

Key Requirements

  • •At least 8 years of experience in a product design role.
  • •At least 3 years of experience leading design teams.
  • •Experience across product design, service design, design strategy, and content design.
  • •Proficiency with web and mobile technologies and platforms for sound product and experience decisions.
  • •Expertise with design and prototyping tools such as Figma.
Experience:8+ years
Skills:LeadershipCollaborationCommunicationProblem-solvingHuman-centered design mindset
Tech Stack:Figma

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn