Response Engineer - CMDC

Cloudflare
Austin
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsSkills: ["Communication skills","Customer support","Analysis","Problem-solving"]

Provide premium-level security incident support for Cloudflare’s Managed Defense Center, investigating alerts and assisting major customers with threats across OSI Layers 3, 4, and 7. Analyze traffic and attack patterns, configure and manage monitoring/mitigation rules, and coordinate with Engineering and Product teams to improve security tools. Deliver frequent customer communications via chat, email, and phone, while participating in weekend/holiday rotations.

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FursaFursa
Cloudflare
Cloudflare
5 days ago

Response Engineer - CMDC

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Provide premium-level security incident support for Cloudflare’s Managed Defense Center, investigating alerts and assisting major customers with threats across OSI Layers 3, 4, and 7. Analyze traffic and attack patterns, configure and manage monitoring/mitigation rules, and coordinate with Engineering and Product teams to improve security tools. Deliver frequent customer communications via chat, email, and phone, while participating in weekend/holiday rotations.
Location: Austin
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Monitor and investigate alerts to identify attacks and determine relevancy and urgency.
  • •Mitigate attacks by working with Engineering and Operations teams, and apply appropriate mitigations when applicable.
  • •Collaborate with Engineering and Product teams to improve security products and internal tools.
  • •Communicate extensively with customers via chat, email, and phone during active threats and incident response.
  • •Configure and manage security monitoring rules, contribute to tool improvements, and create tracking tickets for alerts requiring review or escalation.

Key Requirements

  • •At least 2 years of technical support and customer support experience.
  • •Strong understanding of the OSI model and networking protocols including TCP, UDP, BGP, and QUIC.
  • •Advanced understanding of iptables and the ability to analyze traffic to detect anomalies and create mitigation rules.
  • •Experience handling attack mitigation with thorough knowledge of common attacks across OSI Layers 3/4 and L7.
  • •Strong communication skills with high-value customers, plus command-line/Bash shell proficiency.
Experience:2+ years
Skills:Communication skillsCustomer supportAnalysisProblem-solving
Certifications:CISSPGCIAGCIHGCFAGCFE
Tech Stack:IptablesBashLinuxMacWindowsPythonRubyPHPCC#JavaPerlGitOSI modelTCPUDPBGPQUIC

Company Brief

Cloudflare
Provides a global network and cloud platform that delivers security, performance, and reliability services for web applications, APIs, and Internet properties, including CDN, DDoS protection, DNS, and zero-trust security solutions.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn