Sika

1 month ago

Analyste Support Technique

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Provide frontline IT support for approximately 700 Windows workstations and laptops across Canada, including iPhones, troubleshooting Windows 10/11, Office 365, VPN, VOIP, InTune, EntraID and Active Directory. Serve as liaison between IT and end users, manage incidents in the ticketing system, train new employees, and support cybersecurity initiatives while working in a hybrid environment across multiple branches.

Location: Canada

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Seniority: Entry level

Key Responsibilities

•Be the first point of contact for IT help desk support and assist users with computer and mobile device issues.
•Respond to calls, troubleshoot connectivity problems, track unresolved issues, and analyze monthly support statistics to identify improvements.
•Provide support for Windows 10/11, Office 365, VPN, VOIP, InTune, EntraID, and Active Directory; train employees on software and hardware usage.
•Configure, install, and maintain new IT systems and devices; diagnose and resolve hardware/software/phone issues; coordinate major repairs with external vendors.
•Maintain preventive maintenance of IT equipment, ensure compliance with company policies, and assist with cybersecurity training.

Travel: Low travel

Pay and Benefits

Perks:Life InsuranceDisabilityRetirementPaid LeaveWellness StipendEmployee Discount

Key Requirements

•Diplôme d'études collégial (DEC) en informatique avec 2 à 5 ans d'expérience dans un poste similaire ou équivalent.
•Bilingual (English and French, written and spoken).
•Strong experience with Office 365 applications including MS Teams and SharePoint.
•Experience with Microsoft Windows products (Server and clients).
•Experience managing computers and devices in a networked environment; iPhone support in a professional setting.

Experience:2-5 yearsInformation technologyIt support

Education:Associate's in Informatique

Skills:CommunicationTeamworkCustomer serviceProblem-solving

Certifications:MicrosoftCisco

Languages:French (Canada)English

Tech Stack:WindowsOffice 365MS TeamsSharePointVPNInTuneEntraIDActive DirectoryIPhone

Company Brief

Sika

Global specialty chemicals company supplying systems and products for bonding, sealing, damping, reinforcing and protecting in the construction and industrial sectors. Offers adhesives, sealants, concrete admixtures, and roofing systems worldwide.

Industry: Chemical Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Baar, Switzerland

Founded: 1910

Website LinkedIn

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Sika

1 month ago

Analyste Support Technique

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Canada

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Seniority: Entry level

Key Responsibilities

•Be the first point of contact for IT help desk support and assist users with computer and mobile device issues.
•Respond to calls, troubleshoot connectivity problems, track unresolved issues, and analyze monthly support statistics to identify improvements.
•Provide support for Windows 10/11, Office 365, VPN, VOIP, InTune, EntraID, and Active Directory; train employees on software and hardware usage.
•Configure, install, and maintain new IT systems and devices; diagnose and resolve hardware/software/phone issues; coordinate major repairs with external vendors.
•Maintain preventive maintenance of IT equipment, ensure compliance with company policies, and assist with cybersecurity training.

Travel: Low travel

Pay and Benefits

Perks:Life InsuranceDisabilityRetirementPaid LeaveWellness StipendEmployee Discount

Key Requirements

•Diplôme d'études collégial (DEC) en informatique avec 2 à 5 ans d'expérience dans un poste similaire ou équivalent.
•Bilingual (English and French, written and spoken).
•Strong experience with Office 365 applications including MS Teams and SharePoint.
•Experience with Microsoft Windows products (Server and clients).
•Experience managing computers and devices in a networked environment; iPhone support in a professional setting.

Experience:2-5 yearsInformation technologyIt support

Education:Associate's in Informatique

Skills:CommunicationTeamworkCustomer serviceProblem-solving

Certifications:MicrosoftCisco

Languages:French (Canada)English

Tech Stack:WindowsOffice 365MS TeamsSharePointVPNInTuneEntraIDActive DirectoryIPhone

Company Brief

Sika

Industry: Chemical Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Baar, Switzerland

Founded: 1910

Website LinkedIn